Talk to a human over the phone

Norton Security | Norton Internet Security
1

I suppose it’s utterly impossible to talk to a human that works for Norton. How the flip to I just PICK UP THE PHONE AND TALK TO SOMEONE THAT WORKS FOR NORTON TO CANCEL MY FREAKIN’ ACCOUNT???/

3 Likes
2

Are you using this website to contact support?

SA

3

Yes, please direct me to support - where there is a human I can speak with who represents and works for Norton. I am not interested in interfacing with a chat bot or a maze of help files that have absolutely nothing to do with the matter I wish to discuss.

Thank you.

2 Likes
4

Hello @Yttrium

5

Please connect me to a human who works for Norton (I’m in California, USA) - not a chat bot, forum, or help files - as none of these options have the ability to handle the matters needing discussion. This can only be accomplished by talking to a human from Norton over the phone.

If Norton believes this is impossible or if Norton choose to ignore a paying customer’s request for a short business conversation - then I will file a complaint against Norton with the Better Business Bureau.

Thank you.

1 Like
6

Using the links already posted, you have the option to choose phone or chat support. Either one can connect you with a human.

From the information you provide when starting the Support process, you will be given the appropriate phone number to call.

7

Please provide me the phone number to the Norton representative. Chat bots and help files are inappropriate for the needed business discussion between myself and Norton.

If Norton refuse to engage in a reasonable person-to-person conversation then I will file a report with the Better Business Bureau.

Please respond to this communication.

8

The number can vary depending on where you live. From this link you can get the number. www.norton.com/contactcs .
If you tell us what country you are in maybe someone will log into that web page and get the phone number for you.

9

The link you have provided contains no phone numbers. Please provide a phone number to a human who works for Norton. I live in California, USA. If Norton refuses to engage in a person-to-person phone call with me to discuss our business relationship then I will file a complaint against Norton through the Better Business Bureau.

10

Hello @Yttrium

image
image295×222 6.45 KB

BBB welcomes the opportunity to assist you with your marketplace challenge.
https://www.bbb.org/file-a-complaint

Please review: Contact Norton Support [here]

Please review: Cancellation & Refund Request [here]

11

Exactly. I’ve seen scammers that are more honest than Norton. How do I get out of this!?!

12

get out of this = meaning ? what’s “this”?

13

Dont now

14

I spent about 20 minutes UNsuccessfully looking for a Phone number to contact a live rep.
So, why doesn’t Norton make a Logical way to find the phone number?
Fortunately I found the phone number I thought was lost for Norton and now added this to my other numbers.
Fact remains Norton Makes it 99% impossible to find their phone number.
Again = WHY?_____
I would like Norton management to reply.
WHEN?____

15

Norton user offers reply:

16

But in eu it is easy you get a number and you is good to go maybe Italien eng orther contry but they always move you over ore it is in eng ore other lang but they just send you wher you need to be but they can all eng and if the danish is not ready they say when it is ready and if it is ready you go to danish right a way

17

I don’t think Norton or any business cares about complaints with the BBB.

18

norton in eu does much evry time i has a bug they send it to us and fast and also aboute complaints they are nice in eu realy nice but that is not in us so it can be a other way it works

19

I agree that Norton makes is unnecessarily hard to cancel an add on subscription. They give you an option online to cancel your main subscription but don’t give you an option to cancel the add on. I called Norton 3 times and after lengthy efforts to get the agent to cancel, they “couldn’t” do that but were more than happy to help in getting my current subscription renewed, including taking my credit card info. Each time they “had” to transfer me to another agent who could help me and each I was disconnected. Finally on the 4th attempt, they finally honored my request to cancel, but only after telling them 4 or 5 times I wanted to cancel and that I had no interest in renewing. The best advice I’ve seen on this topic is to simply let it renew and then dispute the charge with your credit card company and have them reverse the charge.

1 Like
20

cancel the add on? what add on?