The product key I have been sent has not been recognised

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number norton 360 standard

OS details:I don’t know

What is the error message you are seeing?

If you have any supporting screenshots, please add them:t the product key iI have been sent is not recognised

the product key sent from _________?
did you register the key with your Norton account?
and key is a new product key?

can you try Sign In and Enter New Product Key [here ]

==============================================