ノートンモバイルサポートプラスの解約

[user13205]

今まで買った覚えのないノートンモバイルサポートプラスが自動更新され課金されてました。解約するにはどうすれば良いでしょうか？サポートチャットは何度入力しても繋がらないようです。

[bjm]

@user13205

I’ve been automatically charged for Norton Mobile Support Plus, which I don’t remember ever purchasing. How can I cancel it? I can’t seem to get through to the support chat no matter how many times I try.

Do you run a Norton plan/product?

Norton offers a plan in Japan named Norton Mobile Support Plus (ノートン モバイルサポートプラス) .

Plan Details
This plan is designed for a single mobile device and is specifically listed under Norton’s renewal pricing for the Japanese market as of April 2026 .

• Device Count: 1 device
• Annual License Price: 3,980 Yen (including tax)

fwiw ~ from my location:

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fwiw ~ as per AI

Users may reach Norton support in Japan directly by phone or through their online help center for assistance with installation, billing, or technical issues .

Contact Information

• Phone Support: Call 03-4477-6135 to speak with a customer service representative in Japan .
• Live Chat: Available 24/7 for immediate assistance with technical problems or remote support .
• Official Support Site: Access the Norton Japan Help Center for articles, community forums, and direct contact options.

In Japan, the official technical support number for Norton is 03-4477-6135 .
For Japanese users, Norton’s support services are localized and include specific protections and contact methods tailored to the region:

• Official Support Channel: You can reach customer service at 03-4477-6135 for assistance with installation, subscription management, and technical issues . Support is also available through the Official Norton Japan Support Page, which offers 24/7 chat options .
• Corporate Contact: For administrative or legal inquiries, the registered entity is
  NortonLifeLock Japan KK
  , located at Ark Mori Building, Minato-ku, Tokyo (Phone: 03-6362-8220) .
• Restoration Specialists: If you use the localized “ID Advisor Plus” service in Japan, Norton provides dedicated Japan-based Restoration Specialists to help resolve identity fraud claims with external services .
• Retailer-Specific Support: If you purchased your subscription through a local retailer like an au shop, you may need to apply for refunds or specific support directly through authorized Japanese return channels .

Warning for Users in Japan
Be aware that technical support scams are active in Japan. Scammers may proactively call you pretending to be Norton experts to sell fake services . Official Norton Support will never call you unsolicited to fix your device for money

How to Cancel Your Subscription
If you purchased the subscription directly from Norton, follow these steps to stop future renewals:

1. Sign in to your Norton account .
2. Navigate to the My Subscriptions tab .
3. Locate Norton Mobile Support Plus and click Cancel Subscription Renewal or Manage Renewal .
4. Follow the prompts to confirm your cancellation by clicking Unsubscribe .
5. Ensure you receive a confirmation message .

Note for Mobile Purchases: If you subscribed through an in-app purchase, you must cancel directly through the Apple App Store or Google Play Store. Deleting the app does not cancel the billing.

If you have already been charged, you may be eligible for a full refund under Norton’s 60-day Money Back Guarantee for annual subscriptions or a 14-day window for monthly subscriptions

If you are located in Japan, the process for canceling your Norton Mobile Support Plus subscription and requesting a refund remains primarily the same, though you may have purchased through specific local partners like au (KDDI).

Canceling via Norton Account (Direct Purchase)
If you purchased directly from the Norton website, follow these steps to stop future automatic renewals:

• Sign in to your Norton Japan account.
• Go to My Subscriptions (マイ サブスクリプション).
• Find Norton Mobile Support Plus and click Cancel Subscription Renewal (延長サービスのキャンセル).
• Follow the prompts to confirm your cancellation .
  Special Case: Purchases via au (KDDI)
  If the charge is appearing on your mobile bill from au, you must cancel through their specific portal:

1. Visit the au-specific Norton cancellation page.
2. Enter the mobile number used at the time of purchase to receive a verification code .
3. Once logged in, select Cancel Monthly Service (月額サービスの解約) from the license information screen .

Contacting Support in Japan
For refund requests or assistance with unauthorized charges, you should contact Norton Japan’s customer service directly:

• Official Support Site: Access the Japan Norton Support portal for 24/7 chat assistance.
• Phone Support: If you prefer to speak to an agent, you can call their dedicated support line during business hours (typically 10:00 AM to 7:00 PM JST).

Was the charge listed on your credit card statement as “Norton” or did it appear on your monthly mobile phone bill from au or another carrier?

AI sourced content may make mistakes

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Cancellation & Refund Request → Get started
Norton Official Support Help Center → Contact us
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

• Norton Cancellation and Refund Policy
• How to request a refund for an annual renewal fee
• FAQ: Norton subscription and renewal
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store

Norton Social Media → Message
If you cannot reach official Norton support via chat/phone, Norton’s social media teams may be helpful.

• X (Twitter): Message @X/NortonSupport
• Facebook: Message the official Norton page @facebook/Norton
• Benefit: A human usually responds to DMs within an hour.

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Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

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[user13205]

コメントありがとうございました。解決しました。