Hello @simon_rochowiak
Did you try → Norton Social Media → Message
If you cannot reach official Norton support via chat/phone, Norton’s social media teams may be more responsive than the automated support website:
- X (Twitter): official Norton page @X/NortonSupport → Message
- Facebook: official Norton page @facebook/Norton → Message
- Benefit: A human usually responds to DMs within an hour and can initiate the refund process for you without you having to click through tiles.
