OK thanks. I am on Win10 x64. I have not tried v25 since I only have the one desktop and had to fall back to v22 twice now.
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As an added test, those who are on Windows 11 can disable Co-Pilot if you do not use it following this guide. Keep in mind that the Edge browser also enlists Co-Pilot there as well.
SA
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Bonjour,
@majorbuzz Merci pour votre message ci-dessous
Pour rĂ©pondre Ă votre question, sauf erreur de ma part, lâicĂŽne reprĂ©sentant une âsphĂšre rondeâ nâest prĂ©sent que dans âla rĂ©ponse apportĂ©e Ă un messageâ.
A titre dâexemple, dans la capture dâĂ©cran ci-aprĂšs, lâicĂŽne de la sphĂšre ronde nâest pas prĂ©sente pour moi, au bas de ma rĂ©ponse apportĂ©e Ă @SoulAsylum. Ce qui est parfaitement logique, puisque je comprends le français.
En revanche, pour lâutilisateur qui ne comprends pas le français et qui souhaite me rĂ©pondre, pourra cliquer sur la âsphĂšre rondeâ afin de traduire mon message dans sa langue maternelle.
Je prĂ©cise Ă©galement quâil arrive parfois que la traduction automatique ne fonctionne pas affichant temporairement une erreur 503.
JâespĂšre avoir rĂ©pondu Ă votre question.
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Bonjour,
Pour moi aussi les entrées répétées se font sur le port 138.
I installed fresh Windows on my computer with 10gb network card. No other software is installed except SPEEDTEST desktop app. My ISP speed is 3gb. I tested the speed with desktop app speedtest and it gives 3.1gb before installing Norton 360 v25. As soon as install Norton 360 v25, my internet speed drops to 1gb. After uninstalling it I again get 3.1gb. I am not using any VPN.
Please guide me to resolve this issue.
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@mgoyal212 In Windows services find the process Norton VPN. Highlight it, right mouse click and open âpropertiesâ. If the services is running ( it usually is by default regardless ), stop the service. Next, set the startup type to âdisabledâ and reboot the machine. Recheck your internet speed again. Not sure if this will solve your issue but I find the VPN service running on its own accord and have disabled it likewise in system services.
SA
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@SoulAsylum Thanks SA for your tip. It did not work. I changed the startup type and also stopped the service as below. I also rebooted and checked the setting of NortonVPN. It was still âManualâ and was stopped. But did not improve my service at all. I also disabled smart firewall, but still no improvement
@majorbuzz - Itâs just a thought that maybe certain people shouldnât âTry Thisâ kind of advice unless they are pretty sure it is going to work.
Changing that setting wonât have any effect on using the VPN. Norton has that service coded to load with Windows when it shouldnât. Thus the reason for the suggestion. The next build or NGC update as it were called, to Norton will reset the service back to its hard coded default anyway.
SA
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To ALL. This afternoon a support Level 2 technician called me back, ready to do a remote desktop for the following problems, all that I had on V24 as well as now V25.
1-Live Update checks more than several times a day even if itâs set to manual
2-Software Updater-Updater checks roughly every other day even though I have it shut off
3-Firewall-Rules to allow UDP (17) and (6) constantly showing in history (Canât edit)
4-Identity Tab-Has disappeared some point during V24 and never came back.
5-Pop Ups when not even using Norton to try to upsell me
After 40 minutes, he looked around knowing I would not let him re-install (been there/done that) and he told me he would need roughly 72 hours to talk to âThe Teamâ and would get back to me.Meanwhile, the other 4 problems were not discussed. He took various print screens.
NOTE I lead him to our past long forum regarding V24 and he copied URL to hopefully pass on to somebody at GenDigital since they are STILL under the belief there is nothing wrong with Norton 360.
I thought I would pass this NewsBreakingInfo on to our family here.
@bjm @SoulAsylum @Puzzler @Gribouille342. Iâm sorry if I left anybody out that Iâve dealth with. Cheers!
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Thanks for the update and for trying. All this is time consuming.
Glad they called back but itâs discouraging that they had nothing helpful to offer. Their fall back position is always uninstall/re-install. While that fixes problems sometimes, lately other glitches have been introduced in the process so I understand your trepidation.
Iâm curious if they had any info about what process (Norton or Windows?) is triggering the UDP entries in the security history.
Referring to Live Update and Software Updater, itâs troubling when an app overrides the userâs settings. Same thing was happening with Remote Management. It got enabled after I disabled it. Went round and round until I reverted to V22. Iâm leaning toward these overrides being intentionally coded into the app and not bugs. If thatâs the case, Norton should be more upfront and remove those setting options. Itâs misleading, to say the least. It leaves users with the impression that they have more control over the app.
Tagging all in your notification loop.
@majorbuzz @SoulAsylum @Gribouille342 @bjm
Edit: Forgot to add that for the past 2 or 3 days Iâve been blocked, on and off, from accessing the community forum. donât have a screenshot but a Norton page pops up saying Iâm not allowed to access the page. I havenât changed settings in my browser, router or firewall so have no clue whatâs causing it. Havenât had any trouble at other websites, logging into my Norton account or accessing the support pages. Just the community forum. So if I donât respond to a post addressed to me, itâs due to access issue.
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Hey Puzzler. Iâm glad you saw all the excitement (not) in my new relationship with Norton Support (2nd Tier). 
Before I forget, thanks for also tagging the others. Iâd like them to see that essentially nothing was accomplished when all is said and done.
No, not a mention.
I also need to tell you, that I agree with every sentence you wrote. Which includes being blocked from the community forum. I was starting to get a complex. Unfortunately, to summarize, Iâve been in this since Oct 24th. Thatâs 3Âœ months. All Iâve seen is 2 updates and then the latest biggie of going to V25 so quickly. In my eyes, 25 is worse than V24. I really hate to say this, but I think weâre fighting a losing battle, but Iâm not done with support yet. I have two months left on my subscription, if something doesnât change around here, Iâm going to defect after over 20 years of using Norton. Thing is where to go? I hear Bitfender over and over. Iâll let you all know what happens when they call me in a few days. I truly believe they donât have a clue how to fix any of it. Thatâs scary in itâs own right.
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Got to hand it to you for your perseverance. 
On behalf of the community, thank you!
My subscription runs through the end of the year but if these problems persist Iâll likely jump ship. The only thing thatâs keeping my boat afloat is V22. Just grateful that thatâs still working.
Bitdefender is mentioned often but so is ESET. Havenât looked into either of those.
Re community forum access problem, I captured a screenshot just now. Was simply clicking the link to a different topic and hereâs what popped up. Looks like Norton is having problems well beyond N360. Either that or its website is being inundated with users trying to find solutions to problems.
Bonjour,
Je vous remercie pour votre retour que je trouve instructif mĂȘme si dâaprĂšs votre message, le support semble ĂȘtre dĂ©passĂ© par les Ă©vĂšnements.
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@majorbuzz @bjm @SoulAsylum @Brocktoon
Merci pour lâensemble de vos retours et je prends bonne note de lâinformation concernant le port 138.
Je nâai pas la prĂ©tention de dĂ©tenir la vĂ©ritĂ© mais personnellement, je pense que Norton / Gen Digital a fait le choix dâopter pour âlâautomatisation de la protectionâ offerte par Norton (comme le fait McAfee). Ainsi, lâutilisateur Ă moins de contrĂŽle sur sa suite de sĂ©curitĂ©. TrĂšs bien, je comprends la dĂ©marche de la âsolution de sĂ©curitĂ© tout-en-un et automatisĂ©eâ. Pour autant, Gen Digital, devrait faire preuve dâun peu plus de clartĂ© et ne pas nous âlaisser penserâ que la version 25.1 actuelle de Norton, soit configurable par lâutilisateur.
A titre dâinformation et pour lâavoir essayĂ© quelques temps, Bitdefender nâest pas autant paramĂ©trable que lâon pourrait le penser (par exemple son pare-feu). Pour moi, seul ESET offre aujourdâhui, Ă lâutilisateur, un contrĂŽle sur le paramĂ©trage Ă condition dâĂȘtre un utilisateur averti.
Par ailleurs, sachez que je rencontre les mĂȘmes problĂšmes de connexion depuis 2 jours.
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@Puzzler - Howdy. Thanks for mentioning ESET. I had forgotten about them.
As for your screenshot, I havenât seen THAT one yet. If I had to take a wild guess, Iâd say itâs most likely the sever or page is being overloaded like you suggested. Iâll send you what I get next time it rears itâs ugly head.
Have a good one my friend!
Oh, I almost forgot to mention-- œ of the time I get those constant UDP (17)events, the issue could also be port 137.
All: Over the weekend I too have had issues where, I would be surfing around the forums then hit with an 403 error. That is always caused by some of the Dev teams doing backside things with the forums that causes momentary loss. I usually get right back into the forums with a browser refresh.
My summary with version 24.xx and now 25.xx has reached the same as you all have here in both threads following those versions. Not a lot of thought has gone into customer usage of the last two releases. The UDP spamming history is hard coded into the product. Norton is in no way going to remove that nor give us the ability to manage it going forward. NORTON having control of what content gets feed to customers has been and is now, THE game and at a newer renewed level. Marketing has had the reigns for a long time. I personally donât see that lasting much longer, in that, customers arenât going to bend the knee about not having control of what comes in and out of their devices. Then move on to other products. Norton is listening, reality is that, the folks that CAN make changes arenât going to sign off on user functionality. That is the reality of what is happening. EVERY RULE in our firewalls should be open for adjustment, not locked out. Backups should be going to where WE tell it, not into some cloud server where there is an ultimate risk of someone getting access to it. Just a few things that are on my hit list of sorts.
Adding insult to injury, the one device I have version 25 installed on has 16 cores, 32GB system memory, Windows 11 24H2. Nothing I can do OTHER THAN remove Norton allows me to get the memory usage below 45%, at idle, no other software installed on the laptop. Thatâs not acceptable.
SA
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On another side note: The Norton issues are relatively small given what is happening on the Avast side of things. Have a look:
SA
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