Hi Allen,
Here are my responses:
Welcome to the Norton Community. We need to know what product came on your new computer. It could be Norton Antivirus (NAV), Norton Internet Security (NIS) or Norton 360 (N360).
***NIS
It makes a difference since your product key is for NAV and the key cannot be used on the other products. We also need to know the version from Support > About of your trial Norton software.
***18.5.0.125
Also what OS and SP (service pack) do you have and is it 32 or 64 bit?
***Windows 7 and....SP?? It is a new Gateway that just came out 2 weeks ago. The date on the Norton is 11/1/10 so a very recently built computer.
***64
Do you know how many computers your NAV subscription is good for? You can check this from your Norton Account.
***Both state 1.
Be sure to check how many activations your Norton account shows before proceeding below. You will need to contact Customer Service and let them know your old computer is no longer available and they will add one activation for NAV back onto your account. I would recommend doing this before proceeding.
*** OK - so how do I contact CS? Via email or the phone?
***What is a little frustrating is that the page that I linked to below looked like it was on the right path...ie....they asked me if my old computer died and I said "yes" and that I wanted it put onto the new one....but then was not given a choice for NIS....but I guess that would be trading apples for oranges.
The most current version of NAV is NAV 2011 which you are fully entitled to at no additional charge.
If your new computer comes with NAV 2011 already then you can simply enter your product key from your current subscription (also found in your Norton account) by clicking on the "Renew" button at the bottom and entering your product key in the box provided. If asked for your email address be sure to give it the email address which corresponds to your Norton Account.
If your new computer came with something other than NAV, you should download the Norton removal tool from here.
***Ok....but if I understand you correctly, since I purchased a NAV....but my computer came with NIS....then I should do NOTHING now.....not until I contact CS.... correct?
One other question....which is better? NAV or NIS? NIS sound more comprehensive.
Thank you for your help!
Lisa