After the MS security update this weekend I am unable to log onto Citrix. I have approved the app in Norton but I still cannot not access it. I can access every other application.
Also when trying to connect with Norton customer support I cannot generate the verification code!
Citrix Workspace app 2409.1 for Windows?
Developers: Citrix Systems, Inc.
Version: 24.9.1.207
Identified: 12/12/24
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Thousands of users in the Norton Community have used this file.
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This file was released 3 days ago.
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Downloaded from: https://downloads.citrix.com/23167/CitrixWorkspaceApp.exe
Caveat: I’m not familiar with Citrix Workspace app
yes
I deleted and reloaded the Citrix app this morning and still have the same issue. I thought “approving” the app in Norton would help with the connection but it did not
Add-ons?
Community has heard similar reports from Users - Australia
for example: here
from US - verification code is also sent via email
I get the emails but when trying to chat/phone support it’s a Generate Code button that does nothing. I’ve cleared cookies without any result
Did you also try temporarily disable Norton Smart Firewall…as test?
I’m seeing Citrix as Norton Smart Firewall → Allowed
I don’t have store URL or email address…so, that’s as far as I get.
Disable Norton Secure Browser and retest.
SA
Thanks for the suggestion, I disabled and still not able to get into Citrix Workspace
Thanks for the post back. Are you using a VPN with Citrix?
IMA this URL gives a 404 error: https://downloads.citrix.com/23167/CitrixWorkspaceApp.exe
SA
