Unable to log into an application

[bjm]

@Earl_K

I deleted and reloaded the Citrix app this morning and still have the same issue. I thought “approving” the app in Norton would help with the connection but it did not

Add-ons?

@Earl_K

Also when trying to connect with Norton customer support I cannot generate the verification code!

Community has heard similar reports from Users - Australia
for example: here

from US - verification code is also sent via email