Hard to say what's going on here, so let's get some more information. Try pulling up your Norton 360 home screen, and select "Account" from the menu bar across the top. Then tell us what it says under "Status" at the right.
As you were only asked to "log on" to your account I am puzzled why you say that you "tried to reinstall the software".
If you open N360 then select backup: then Manage Backup Sets: then click on the Where tab, is your online storage showing as active? I suspect not, and all it wants you to do is click on the link and enter your details. You may like to try that.
OK, good. And @Andmike's post is exactly where I was headed once I verified that your subscription was showing as properly activated; just follow his instructions, then click on the little line that says "(Click here to activate your Secure Online Storage)" under the heading for that option; you should then be all set.
Let us know if that takes care of it for you.
V/R,
--DistEd2
[Edit: Seeing the exchange you two had while I was posting, when was the first time you tried to activate this way? If it was just now, in response to Andmike's suggestion, then just do as the message says: try again in a day or two. I got the same message the first time I tried to activate mine. If, on the other hand, you've been trying to do that for a week or two and still getting the same message, then we may have to dig at this farther....]
I've been trying the online option since yesterday, when I installed Norton 360.
Yes, I have selected "click here to activate your online storage" option and got the message I posted previously.
As I said, I tried the backup option to my local hard drive and that works fine.
I would like to use the online backup option instead.
If you think it would help, I will try again over the next few days to try the online option again.
Thanks,
Robert
Edit: I tried using the online backup on another desktop that uses Windows 7 and was able to access the online option. Not sure why that is..any thoughts?
Well, I had just attributed it to server congestion or the like--or possibly one of the issues Norton was still ironing out with Microsoft over Windows 8...and since you're having the trouble on an XP machine, that rules out the latter.
So that leaves busy servers...or something else as bizarre as your mouse dying in the middle of installation like the last time. LOL Have you rebooted recently? Checked your system date & time?
I have rebooted - in fact, I just did it again and tried the online option with the same results.
I will say that this XP system is running very slow right now - don't know if that's related to anything or not.
It took about 4 or 5 minutes to shut down.
This problem is definitely unique to this system and OS. I also have a laptop that I recently installed the same Norton 360 program on - Windows 7 - and that online backup worked fine.
Well, what are your hardware specs/how old is the computer? XP is getting a bit long in the tooth...so it could be that--if you've kept up with updates for your major applications like Norton--they're just outgrowing the hardware's ability to effectively run them.
Or is this significantly slower than what you've been seeing in recent months? You could still experience severe slowdowns like this at times when you hadn't rebooted in many days--I just retired an old eMachine running XP that would take at least that long to shut down if I just left it running for a week or so....
You're right - I believe this PC dates back to 2006.
Here are the specs:
System Information report written at: 01/16/14 15:32:05 System Name: ROBERT [System Summary]
Item Value OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name ROBERT System Manufacturer Dell Inc. System Model Dell DXP061 System Type X86-based PC Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2394 Mhz BIOS Version/Date Dell Inc. 2.5.3, 11/22/2007 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name ROBERT\Bob Time Zone Eastern Standard Time Total Physical Memory 2,048.00 MB Available Physical Memory 1.38 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 3.85 GB Page File C:\pagefile.sys
Maybe this machine needs to be retired also. I only use it as a backup.
It's just that when I have a problem like this I'd like to get to the bottom of it; if possible.
Oh, absolutely. I only raised that by way of troubleshooting the slowness you mentioned. I think we can legitimately exclude that from the same causality as we're exploring for the backup piece, which I'm pretty interested in figuring out too! I do think it's likely to resolve itself over the next few days; that kind of thing generally does.
This is the same PC where the mouse went bad on me. I was wondering if, in some weird way, that might have affected the installation of Norton 360 because it happened right near the end of the installation. It does seem kind of remote considering everything else is working properly.
But, just in case, do you think it might be worth it to uninstall and reinstall Norton 360? If so, what would be the right way to do that?
Nah, don't worry about that. Mouse is only an input device; its untimely demise couldn't affect the completion of the installation. I guess we could try a Remove & Reinstall in a couple of days, if you still can't activate your online backup, but for now let's just give it some time. I haven't ever seen the symptom you're experiencing where it doesn't just clear itself.
There's a first time for everything, I suppose--but I'm hoping this won't decide to be it
I tried throughout the weekend and again this morning and still got the same message. I was able to do a backup to my hard drive, as I said before, but still am unable to do an on-line backup.
OK; huh. Odds are, it would eventually resolve itself, once it can reach the server. However, we've probably passed the point where it makes sense to just wait it out and do nothing in the meantime. Just to verify...you are still able to log in to your Norton Account?
Assuming that you are, let's go ahead and do the remove-and-reinstall:
Im just wondering if a LiveUpdate followed by a "Get Support" (from the Support drop down on the main N360 screen) might be worth a quick try before a full remove and reinstall...
Not likely, because reinstalling on the same PC doesn't take another license. Norton can tell that it's the same machine (unless you do something extreme like replace the motherboard), and just uses the license that was on there to begin with.
Try logging back in to your Norton Account/Norton Management, and let me know if the machine you're on is showing as one of your three installs. If it is, let me know whether you now have Norton reinstalled on your machine, but just can't activate it, or whether you were unable to install it at all because it doesn't think you have a free license.
This is making me wonder again whether this machine thinks it's covered under a different Norton Account--one that's used up all its licenses. That would explain both this and your original backup problem.
Odds are, it would eventually resolve itself, once it can reach the server. However, we've probably passed the point where it makes sense to just wait it out and do nothing in the meantime. Just to verify...you are still able to log in to your Norton Account?