V24 - Intrusion Prevention ignoring my exlclusion settings

Hi,

after upgrading Norton to version 24, I have encountered an issue with Intrusion Prevention and File and Printer Sharing (Samba) protection. It blocks the IP address of my laptop on my local network.

Here’s what I’ve tried
Added the IP address to Intrusion Prevention - Exclusions:


Set up a smart firewall rule:

Networks are set to Private:

Despite these configurations, Norton continues to block my laptop. Interestingly, the blocking is inconsistent — it happens about 90% of the time, but 10% of the time, it allows the connection. The behavior appears to be random and independent of my settings. For example - On one occasion, when I deleted the firewall rule, and removed the exclusion, Norton allowed the connection. On another occasion, with private networks, a configured firewall rule, and the exclusion in place, Norton blocked the connection.

Additionally, I tried resetting the firewall rules to their default settings, but that did not resolve the issue.

The only workaround that consistently works is to disable File and Printer Sharing (Samba) protection, but this doesn’t seem like a proper solution.
This behavior has been observed on 2 different Norton installations on my 2 different Windows systems.

Is there anything else I can do to resolve this issue?
If not, is it safe to keep File and Printer Sharing (Samba) protection disabled? I am not sure how important it is. I am just casual user.

1 Like

may be related:
https://community.norton.com/t/intrusion-prevention-exclusions/356560

We’ll try to call attention: No promises. No timeline.

Definitely related. Glad to see more people posting about this. It’s like they added the feature in the GUI but didn’t have time to create the code to make it work.

Norton Community is primarily user-to-user (working) product help.
Norton Community can try knocking on Norton’s door.
When no response. We can trying knocking, again.
When no response. May be best to open support ticket - document issue - offer to send debug logs.

2 Likes

Thanks guys for the replies and the link to the same issue. I didn’t know the Norton support tool existed, I will also send them a ticket using that tool.