VPN Unable to load regions

[EVZ19]

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Issue abstract:

Detailed description:
VPN always worked on my iPad. Now that I’m back from Europe, VPN is set to US and if I want to change it, I get the message “Unable to load regions”. Uninstalled Norton and re-installed it but did not fix the issue.
Product & version number:

OS details: 18.5

What is the error message you are seeing?
Unable to load regions

If you have any supporting screenshots, please add them:

[bjm]

@EVZ19

VPN always worked on my iPad. Now that I’m back from Europe, VPN is set to US and if I want to change it, I get the message “Unable to load regions”. Uninstalled Norton and re-installed it but did not fix the issue.

Hello @EVZ19
Have you reported issue via Norton support?
Please review: Contact Norton Support

may be related:

• https://community.norton.com/t/norton-vpn-on-ios-showing-regions-unable-to-load-screen/401621
• https://community.norton.com/t/vpn-unable-to-load-regions/402082

We’ll try to call attention, again.