Does Norton LiveUpdate run?
Does Norton QuickScan run?
and you’ve run Norton LiveUpdate + Restart (not Shut down) machine x2?
and you tried Reset to Default & Repair Norton & v24 Norton Remover?
Reset to Default | Repair Norton
Windows Uninstall
Norton 360 v24 Remover https://www.norton.com/nortonremover
Note: Norton 360 v24 Remover does not work for v22