Hi @nivasraja ,
Sorry my message was obviously not clear. But it seems to me that there is indeed a problem !
I do not represent a priori an isolated case, because there are 2 recent similar messages on the community :
- Aufforderung zur Aktuallisierung
- Constant AntiTrack update notices, but update button non-functional
Since the last update of Norton Antitrack, when I browse the internet, I have received the following message encouraging me to update the client version of Norton Antitrack to a more recent version. A priori for no reason and also for users who are already on the latest version.
(and a priori only on Firefox? This remains to be confirmed but I have never received this message from Chrome or edge !)
=> Some people complain that pressing the button does nothing.
=> On my side, 10 days ago, on my first PC, when I clicked on this pop-up, it downloaded the “Norton_AntiTrack_Installer.exe” installer, ultimately reverting to client version 2.8.0.2994 (with a new “terminal ID” but the same PSN) from the 4.5 Build 6658.13316 for Windows. On the other hand, it is noted that returning to the old version made this recurring pop-up disappear on this computer.
=> Today, on my second PC, I have the same message (still from Firefox) with a version 4.5 client. Clicking on the pop-up ultimately results in the download of the installer file of the same version.(more details in the screenshot below).
I hope the description of the issue is explained more clearly this time and again sorry. I obviously remain available if additional information is needed.
Cheers
Guillaume