AntiTrack plugin for Firefox keeps updating

Norton AntiTrack
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:Firefox plugin keeps requesting updating to latest release

Detailed description: Despite having updated everything on my machine to the latest releases, every time I use the Firefox browser the AntiTrack plugin keeps requesting to update to the latest release. And it keeps doing that even if I rerun the update.

I also tried uninstalling all Norton apps, cleaning up my machine, and reinstalling again, but that didn’t help.

AntiTrack does what it needs to do, but this is very annoying.

Product & version number: Norton 360 (v25.12.10659.2190), Norton AntiTrack (v4.5.6658.13316), AntiTrack Firefox plugin (v4.6.0.4373), Norton Driver Update (v26.1.6336.7222), Norton Utilities Ultimate (v26.1.18388.8642)

OS details: Windows 11 Pro 25H2 build 26200.7628

What is the error message you are seeing? No error message

If you have any supporting screenshots, please add them:

2

Same issue here, did one time only the Antitrack app update, but ff extension still complains. I am just ignoring it.

3

Hi @Aad & @southamsailor ,
I have the same configuration, but I do not have this systematic request to upgrade to the latest version.

What is your language Norton, PC and Firefox ?
And you have Firefox 147.0.2 or Firefox ESR ?

I can suggest you disable the automatic update mode of the Norton Antitrack Firefox extension. Does this provide at least a temporary solution to your problem ?

Cheers

Guillaume

4

Norton: English, PC: English, Firefox:Spanish

FF 64-bit 147.0.2.

I believe ignoring is safer, even if it means to see an annoying message.

5

Hi Guillaume,

Like the rest of my machine and software, Firefox and the Norton software is in US English.

I’m using v147.0.2 x64 of Firefox, which is like the rest of the environment fully up to date with the latest releases. And switching of the auto-update option of the plugin doesn’t help. There’s however a difference between the release of the app and the plug-in which strikes me as odd.

6

Hi,

I also got a pop-up today from the Firefox extension while I was browsing (FF: 147.0.2 / Norton Antitrack: 4.5.6658.13316 / Norton Antitrack Extension for Firefox: 4.6.0.4373).

image
image775Ă—116 19.6 KB

This pop-up prompted me to update Norton Antitrack.

When I clicked on it, it downloaded the “Norton_AntiTrack_Installer.exe” installer, ultimately reverting to version 2.8.0.2994 (with a new “terminal ID” but the same PSN).

image
image799Ă—121 4.13 KB

I will re-downloading Norton Antitrack from my MyNorton account tomorrow to reinstall the latest version.

Please let me know if you need any information to reproduce the bug.

Have a good evening.

Guillaume

7

@nivasraja : Is this normal ?

The latest known versions seems to be :
Windows : Norton AntiTrack 4.5 Build 6658.13316 for Windows 29/01/2026
Mac : Norton AntiTrack 2.0.5 for Mac 29/01/2026
IPhone/IPad : Norton Antitrack 1.3.1 17/07/2025
Android : Norton Antitrck 1.0.7 30/06/2025

8

FYI, my Norton account also sends me the installer in version 2.8.0.2994 !
Amazing… :upside_down_face: :melting_face:

9

Hello @Guillaume1024 ,

We have temporarily reverted the Windows installer to the previous version because we are still in the throttle phase for the Windows platform. That’s why you received the previous version of the installer when downloading it from your My Norton account.

You are correct about the versions on the other platforms.

Thank you!!

1 Like
10

Ok, it’s clearer.
In any case, thank you very much for the explanation, it’s reassuring !
Hoping that this return to the previous version for technical reasons will only be short-lived.
A particular reason why only the Firefox extension offers the return from version 4.5 to 2.8, and not the edge or chrome extension it seems?
Cheers
Guillaume