AntiTrack plugin for Firefox keeps updating

[Aad]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:Firefox plugin keeps requesting updating to latest release

Detailed description: Despite having updated everything on my machine to the latest releases, every time I use the Firefox browser the AntiTrack plugin keeps requesting to update to the latest release. And it keeps doing that even if I rerun the update.

I also tried uninstalling all Norton apps, cleaning up my machine, and reinstalling again, but that didn’t help.

AntiTrack does what it needs to do, but this is very annoying.

Product & version number: Norton 360 (v25.12.10659.2190), Norton AntiTrack (v4.5.6658.13316), AntiTrack Firefox plugin (v4.6.0.4373), Norton Driver Update (v26.1.6336.7222), Norton Utilities Ultimate (v26.1.18388.8642)

OS details: Windows 11 Pro 25H2 build 26200.7628

What is the error message you are seeing? No error message

If you have any supporting screenshots, please add them:

[southamsailor]

Same issue here, did one time only the Antitrack app update, but ff extension still complains. I am just ignoring it.

[Guillaume1024]

Hi @Aad & @southamsailor ,
I have the same configuration, but I do not have this systematic request to upgrade to the latest version.

What is your language Norton, PC and Firefox ?
And you have Firefox 147.0.2 or Firefox ESR ?

I can suggest you disable the automatic update mode of the Norton Antitrack Firefox extension. Does this provide at least a temporary solution to your problem ?

Cheers

Guillaume

[southamsailor]

Norton: English, PC: English, Firefox:Spanish

FF 64-bit 147.0.2.

I believe ignoring is safer, even if it means to see an annoying message.

[Aad]

Hi Guillaume,

Like the rest of my machine and software, Firefox and the Norton software is in US English.

I’m using v147.0.2 x64 of Firefox, which is like the rest of the environment fully up to date with the latest releases. And switching of the auto-update option of the plugin doesn’t help. There’s however a difference between the release of the app and the plug-in which strikes me as odd.

[Guillaume1024]

Hi,

I also got a pop-up today from the Firefox extension while I was browsing (FF: 147.0.2 / Norton Antitrack: 4.5.6658.13316 / Norton Antitrack Extension for Firefox: 4.6.0.4373).

This pop-up prompted me to update Norton Antitrack.

When I clicked on it, it downloaded the “Norton_AntiTrack_Installer.exe” installer, ultimately reverting to version 2.8.0.2994 (with a new “terminal ID” but the same PSN).

I will re-downloading Norton Antitrack from my MyNorton account tomorrow to reinstall the latest version.

Please let me know if you need any information to reproduce the bug.

Have a good evening.

Guillaume

[Guillaume1024]

@nivasraja : Is this normal ?

The latest known versions seems to be :
Windows : Norton AntiTrack 4.5 Build 6658.13316 for Windows 29/01/2026
Mac : Norton AntiTrack 2.0.5 for Mac 29/01/2026
IPhone/IPad : Norton Antitrack 1.3.1 17/07/2025
Android : Norton Antitrck 1.0.7 30/06/2025

[Guillaume1024]

FYI, my Norton account also sends me the installer in version 2.8.0.2994 !
Amazing…

[nivasraja]

Hello @Guillaume1024 ,

We have temporarily reverted the Windows installer to the previous version because we are still in the throttle phase for the Windows platform. That’s why you received the previous version of the installer when downloading it from your My Norton account.

You are correct about the versions on the other platforms.

Thank you!!

[Guillaume1024]

Ok, it’s clearer.
In any case, thank you very much for the explanation, it’s reassuring !
Hoping that this return to the previous version for technical reasons will only be short-lived.
A particular reason why only the Firefox extension offers the return from version 4.5 to 2.8, and not the edge or chrome extension it seems?
Cheers
Guillaume

[nivasraja]

Hello @Guillaume1024 ,

The version number you are referring to (4.5 and 2.8) are client version. It has nothing to do with the Firefox extension(which is 4.6.0.4373).

[Guillaume1024]

Hi @nivasraja ,

Sorry my message was obviously not clear. But it seems to me that there is indeed a problem !

I do not represent a priori an isolated case, because there are 2 recent similar messages on the community :

• Aufforderung zur Aktuallisierung
• Constant AntiTrack update notices, but update button non-functional

Since the last update of Norton Antitrack, when I browse the internet, I have received the following message encouraging me to update the client version of Norton Antitrack to a more recent version. A priori for no reason and also for users who are already on the latest version.
(and a priori only on Firefox? This remains to be confirmed but I have never received this message from Chrome or edge !)

=> Some people complain that pressing the button does nothing.
=> On my side, 10 days ago, on my first PC, when I clicked on this pop-up, it downloaded the “Norton_AntiTrack_Installer.exe” installer, ultimately reverting to client version 2.8.0.2994 (with a new “terminal ID” but the same PSN) from the 4.5 Build 6658.13316 for Windows. On the other hand, it is noted that returning to the old version made this recurring pop-up disappear on this computer.
=> Today, on my second PC, I have the same message (still from Firefox) with a version 4.5 client. Clicking on the pop-up ultimately results in the download of the installer file of the same version.(more details in the screenshot below).

I hope the description of the issue is explained more clearly this time and again sorry. I obviously remain available if additional information is needed.

Cheers

Guillaume

[Guillaume1024]

Hi @nivasraja ,

An other recent similar case on the community :

Update problem with Norton AntiTrack

Last week Norton came up with an AntiTrack update. I tried to update it several times, but most of the time I would go to a website and a Norton note to update would appear on the screen. I finally uninstalled AntiTrack and reinstalled it twice, but the update message still appears. Sometimes the tracking warning shows up by the taskbar icon and sometimes it doesn’t. I did open AntiTrack and it does list the sites trying to track me. I called Norton last week and I ended up hanging up because I …

Cheers
Guillaume

[hydro-guppy]

Reporting same issue is happening from Japan. A prompt apper nearly every time after a few page switch after Firefox launched.

[nivasraja]

Thank you @Guillaume1024 for the detailed message!

Thank you all for reporting this and for the detailed discussion – it’s really helpful for us.

We’ve identified the situation across all supported browsers. A fix has already been released for Google Chrome and Microsoft Edge in the Norton AntiTrack extension v4.7.0.4542.

For Firefox, we’re working with Mozilla on a new extension build (v4.8.0). It will be rolled out to everyone as soon as it passes their review and approval process. Once published, the update should install automatically for you.

Thanks again for your patience and for helping us improve Norton AntiTrack.

[Guillaume1024]

@nivasraja

For Firefox, we’re working with Mozilla on a new extension build (v4.8.0). It will be rolled out to everyone as soon as it passes their review and approval process. Once published, the update should install automatically for you.

Thank you for your response and we look forward to this update !

Congratulations for this magnificent Norton Antitrack tool and for the work of the entire development team !

See you soon.

Guillaume

[bjm]

@nivasraja

For Firefox, we’re working with Mozilla on a new extension build (v4.8.0). It will be rolled out to everyone as soon as it passes their review and approval process. Once published, the update should install automatically for you.

Hello @nivasraja
https://community.norton.com/t/message-recurrent-de-norton-antitrack/512105/3

[Guillaume1024]

Hi @nivasraja ,
Do you have any news from Mozilla regarding the release of the new Norton Antitrack extension for Firefox (V4.8.0) ?
Any idea of ​​the availability date ?
Cheers

Guillaume

[nivasraja]

Hello @Guillaume1024 ,

Thank you for checking-in!

Unfortunately, there are no updates from the Firefox.

We are still working with them closely to get it approved and published.

Once they approves the build, we will post the announcement.