How to PERMANENTLY turn OFF Norton Pop Ups!

[bjm]

@Philip_Achten

Yes, I restarted. No change. I installed the 360 Remover and uninstalled again. We’ll see if that works. Kind of unbelievable that I have to download an app to uninstall a program I have uninstalled. But then, how would you all be able to pepper me with popups if you didn’t leave a little back door. By the way, someone should ask the marketing department they are losing more customers than they are gaining.

Care to share popup screenshot?
Did you scour File Explorer for remnants?
Did you run (CCleaner) registry cleanup tool.

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AI Overview
To cleanly remove a Windows program, start by using the built-in Windows uninstaller or the Control Panel. For a more thorough removal, including leftover files and registry entries, consider using a third-party uninstaller tool like IObit Uninstaller or Revo Uninstaller. You can also manually delete residual files and folders and clean the registry after uninstalling.

1. Standard Uninstall:

• Using the built-in uninstaller: Go to Settings > Apps > Apps & features, select the program, and click Uninstall.
• Using Control Panel: Open Control Panel > Programs > Programs and Features, right-click the program, and select Uninstall.

2. Thorough Removal:

• Third-party uninstallers: IObit Uninstaller and Revo Uninstaller offer advanced features to scan for and remove leftover files and registry entries.
• Manual cleanup: After uninstalling, manually delete any remaining folders in locations like Program Files or AppData.

3. Registry Cleanup (Advanced):

• You can manually delete registry entries associated with the program, but proceed with caution as incorrect modifications can damage your system.

4. Disk Cleanup:

• Use the Disk Cleanup utility to remove temporary files, cache, and other temporary data.

Tips for Clean Removal:

• Uninstall from the Control Panel or Settings: This removes the program’s main files and folders.
• Use a third-party uninstaller: These tools can detect and remove leftover files and registry entries, ensuring a cleaner uninstallation.
• Manually delete leftover files: If you’re comfortable, you can manually delete folders and files associated with the program after uninstalling.
• Clean the registry: Consider cleaning the registry to remove leftover entries.
• Use Disk Cleanup: This utility can help remove temporary files and other junk that may be left behind.

AI responses may include mistakes.

[bjm]

Notifications (old)

Notifications (new)

[gak1]

Call Norton and get the agent to remove marketing from your subscription. I just did that and the agent said only they can do it on their end. In our computer, we can’t, only temporarily. We shall see if this works.

[bjm]

@gak1

Call Norton and get the agent to remove marketing from your subscription. I just did that and the agent said only they can do it on their end. In our computer, we can’t, only temporarily. We shall see if this works.

Hello @gak1
I was just curious why Norton support said: [quote] only they can do it on their end. [/quote]

Chat support:
What that user likely encountered was a scenario where support adjusted backend account preferences, which can reduce or suppress certain types of marketing emails or in-app promotions unrelated to Smart Scan. These kinds of changes aren’t accessible to users directly, which is why it was referred to as “only they can do it on their end.”

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Can I turn off promotional offers when running a Smart Scan? ›
No, you cannot turn off the promotional offers that appear when you run Smart Scan.
https://support.norton.com/sp/en/us/norton-360/current/solutions/v138072492

Chat support:
Just to clarify, the promotional messages that appear after running Smart Scan cannot be turned off, either from your end or ours.

These pop-ups are automatically generated based on the scan results and are meant to suggest actions or tools that may help improve your system.

If you’d prefer not to engage with them, you can simply ignore or close these prompts once they appear.

User:
Is there a switch from your side to remove marketing from my subscription? Yes? No?

Chat support:
No, there isn’t a universal switch on our side that removes all marketing tied to Smart Scan results. Those specific pop-ups are triggered by the scan’s findings and designed to highlight potential areas of improvement or protection. They’re not classified as standard marketing messages that can be disabled remotely.

Just to clarify, you can manage and reduce certain types of marketing notifications within your Norton settings (like disabling special offer pop-ups), but the promotional prompts that appear after running Smart Scan cannot be permanently turned off from either the user’s or support’s side.

Let me inform you that it’s not possible to permanently stop the marketing pop-ups generated by Smart Scan, as they are part of the scan’s built-in recommendations based on your device’s status. Some other marketing notifications can be limited by adjusting settings, as we’ve done—but even these may need to be reviewed or reset every 24 hours to remain effective.

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https://my.norton.com/extspa/account/personalinfo

[R_W_B]

My problem with Norton 360 this past year is some of their Popups (at the bottom right) have total dysfunctional problems.

1. It displays partially off the screen and there’s no way to close it. And it just sits there in the way. I tried going in Win11 Settings and changing the display Zoom scale back to 100% (since 15" laptops come with resolution text too small for the screen size).
   But all that did was move Norton’s popup out in the middle of the screen. Amazing even seeing it’s entirety there is NO way to close this thing (except maybe to click the Renew Now button).
2. And it’s set to Stay On Top and cover everything else. Amazing the dysfunctional audacity of this ridiculous thing. It makes me think of Norton as some joke instead of a competent software.
3. I tried to take a Win snip capture to show here, but when I click new on snip the Norton Popup disappears (?) but comes back after I close snip. Have no idea what kind of window they are using but it’s horrible.
4. Oh and the mute notifications does NOT remove it.

[bjm]

@R_W_B

I tried to take a Win snip capture to show here, but when I click new on snip the Norton Popup disappears (?) but comes back after I close snip. Have no idea what kind of window they are using but it’s horrible.

Hello @R_W_B
Yes, some Norton pop-up notices since v24 cannot be Win snip’d.

Yes, some Norton pop-ups since v24 can only be captured with a phone.
for example:

@R_W_B

It displays partially off the screen and there’s no way to close it. And it just sits there in the way. I tried going in Win11 Settings and changing the display Zoom scale back to 100% (since 15" laptops come with resolution text too small for the screen size).

Hello @R_W_B
Yes, I’ve needed to tweak Windows → Accessibility → Text size + Restart machine…when Norton 360 renders too large.
~ may be related: here and here

[Christopher_Haywood]

After decades of use, I have completely CANCELED my account, due to ALL the marketing popups. I have tried to shut these off for months, and they still popup. Additionally, I have worked with tech support, cleared cache, rebooted, reinstalled, and they still popup. (LifeLock, VPN etc…), I have confirmed they are from NORTON. This is worse than the scammers I trying to protect against.