Hello @motsmanish
You’re reporting seeing “Due to regulations” message after entering credit card numbers.
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Note: Chat dialog offers attach screenshot
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AI Overview
The message indicates that changes to your credit card information cannot be processed due to regulations by the Reserve Bank of India. If you’re attempting to renew a subscription, you are advised to proceed to in.nortonnom/renewal. This issue is specifically related to automatic payment regulations implemented by the RBI, impacting recurring payments like subscription renewals.
Here’s a breakdown of the situation and potential solutions:
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RBI Regulations:
The Reserve Bank of India has implemented regulations regarding automatic payments, including recurring subscriptions. -
Impact on Subscriptions:
These regulations can cause payment failures or prevent automatic renewals for subscriptions. -
Manual Renewal:
To address this, Norton is advising users to proceed to in.nortonnom/renewal for manual renewal. -
Alternative Payment Methods:
Some companies might also offer alternative payment methods or require additional authentication for recurring payments. -
Contact Your Bank:
If you’re experiencing issues with recurring payments, it’s advisable to contact your bank for guidance and to ensure your card is compliant with the new regulations. -
Additional Authentication:
You may need to manually authenticate and approve each recurring payment.
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Contact Norton Support - India (English) → Need more help?
Note: type “agent” three times to reach = human agent
Note: Chat dialog offers attach screenshot