I was FORCED upgraded to new design, After that update my Live Update in settings is greyed out.
How do I enable my Manual Live updates?
My Norton 360 Deluxe is trying to FORCE me to provide a phone number despite I don’t need to using Windows PC and I have a physical security key should I choose to enable 2FA.
How Do hide this despite trying to click Not Now on 2FA section and it not hiding?
I use Brave Browser and I receive this despite never having an issue logging in to mynorton in browser before, Is GenDigital trying to FORCE me to use a particular browser?
How do I use the browser of my choice?
My Version;
How do I get back my Classic View instead of this atrocious design?
bjm
25 October 2024 15:26
2
and you’re restarted (not Shut down) machine?
fwiw ~ my v24.10.9535
yes, I use ethernet connected to my machine, Not wifi. Norton says I’m not connected but I am via ethernet.
bjm
25 October 2024 15:30
4
Smart Firewall = Automatic Program Control → Smart Mode?
and you’ve tried Reset to Default &or Repair Norton?
by your Virus definitions: time stamp…you’re recent
Unable to connect to LiveUpdate is recent event?
yes unable to connect is ONLY after the live update just installed the new version this morning.
I just restarted again, no change, Norton still says I’m offline
bjm
25 October 2024 15:36
7
Sorry…head scratch
So, v24 just this morning and now Unable to connect to LiveUpdate.
https://status.norton.com/ reports All components are Operational
and you’ve tried Reset to Default &or Repair Norton?
1 Like
not yet but will try both, IF I can figure out where it is, I want my classic view back, This is too much in this layout.
bjm
25 October 2024 15:41
9
maybe, power cycle router & machine after you’ve tried Norton Troubleshooting
Maybe, clean v24 installhttps://www.norton.com/nortonremover [here ]
Sorry, I’ve not experienced offline issue…at this time.
bjm:
Maybe, clean v24 install
did fresh install already
bjm
25 October 2024 15:45
12
I don’t have Brave installed. I don’t know whether switching default browser to Chrome…as test… would satisfy Norton v24
and power cycle router & machine…is no help?
can you try WiFi network?
reset to default did not work, still online thus posting here. Even tried both private and public network, no change
brave should have no bearing on live update working. I have multiple browsers, using latest chrome here.
I do not depend on wifi, will not if that does work.
Live Update does work with wifi, but not ethernet, this is not acceptable. Previous version worked with ethernet.
bjm
25 October 2024 15:52
15
Yeah…just for test…just to see if Norton sees WiFi network.
yes it did, but I refuse to depend on iffy wifi. How can I contact Norton Technical support? Either fix it or give me back my old version
bjm
25 October 2024 15:57
17
Hmm…WiFi satisfies your Norton v24…albeit, Wired does not.
if you want to try v22.xnorton.com/cspn360(DSP-N360-ESD-22.23.10.10-EN.exe)
Note: LiveUpdate may pull v24 again
bjm
25 October 2024 15:57
18
Norton support via Social Support | Chat | Phone [here ]
