I know that title sounds a bit weird but stay with me here...besides, I've had a lot of tequila and wine (oh god why am I doing that?!?!)...
Anyhow, I noticed several months ago that when I would load a website, it would take three or four seconds after the page loaded before I could scroll through the page using my mouse's scroll wheel (I am using a Logitech wireless mouse/keyboard).
At first, I was thinking that the mouse itself somehow got messed-up, so I replaced it with an identical one. I even reinstalled all of the software for it. No dice.
I then began to think that maybe something was messed-up with the Windows installation itself- maybe something I installed or a setting I changed somewhere did this and I just learned to accept it.
But a few days ago, I tried out the Windows 8.1 preview and something happened- whenever I loaded a website, I was IMMEDIATELY able to navigate it using the scroll wheel! I thought that either MS did something to IE itself to make things better or that the preview 'fixed' some corrupt file or setting.
Well it turns out that none of that was the case, because as soon as I installed the NIS 21 Beta (because apparently NIS 20 is incompatible with 8.1), that same delay-effect was back. Because the NIS Beta is total crap (it said it imported my Identity Safe data but none of it was showing, etc.), I ended up going back to using regular Windows 8. Even after doing a clean install and doing things from scratch, I noticed that there was a difference in website performance when NIS was installed vs... when it wasn't.
I've tried to disable features on NIS one-by-one but haven't found what's causing this. All I can say is that it's definitely something in NIS causing this. This is more a pet-peeve than a flaw, but it's something I'd like to see addressed.
/rant
Hi A55A551N-11B3P
I have a Logitech mouse and experance a delay with some web sites with the scroll wheel, this may be to do with the method used to construct the website. The page has to give a loaded signal to allow the scroll to take place, which doesn’t mean that all the images are loaded on the page.
Try this load the NIS forum page and check the scroll delay then from favourites load the 360 forum page and check the scroll delay, then use the back button to the NIS forum page and check the scroll delay and use the forward button to the 360 forum page and check the scroll delay. The results I get are first load, 3-5 goes on the scroll wheel before scroll, going back and fore it is instant sometimes and sometimes there is a lesser delay.
ATB
intesec
I hear what you're saying and I thought that was what I was experiencing, but as I mentioned, the delay only started after NIS was installed. I ran both WIn8 and Win8.1 without NIS and as soon as the page began loading (and in many cases, there were a lot that were still loading), I was able to scroll through the site. As soon as NIS was installed, that delay was there. It's almost enough for me to go to a different IS app and use another app for log-ins (which is the biggest reason I use NIS).
Hi A55A551N-11B3P
You might like to try setting programme control to allow for Logitech, I have two entries in my firewall, I haven’t tried it so don’t know if it will have any effect. Click the Norton icon, click settings, click network, click smart firewall, click programme control, set to allow, click apply, click ok, close all programmes and restart the computer. If it has no effect then return the setting to auto.
ATB
intesec
Try going into the settings for IE and disable the Norton toolbar. See if that changes your response time. If not, try disabling the Norton Vulnerability Protection. This can help isolate the cause.
Oh yeah that did it!
I had already disabled vulnerability protection to no avail, but when I disabled the toolbar itself, I noticed a remarkable difference in reaction times.
Note that that I would disable the add-in and then close my browser. Then I would reopen it and go to the affected sites to see how it would work. I would then reenable the add-in, close the browser, and then revisit the site to gauge the performance. I have IE set to check for newer versions of the webpage everytime I visit the site.
So, it does appear that something in the Norton toolbar itself, other than vulnerability protection, is the culprit.
Thanks for isolating that! I've just been through a nightmare resintall of ie10 thinking that might have solved the delay (which is quite a peeve for my purposes!)
Has there been any advance on this issue - or is there any way to try to get it further investigated? For me, I'm not sure which of NIS or the reliability of a functioning scrollwheel is more important so a fix would be very helpful.
Hi A55A551N-11B3P,
If you had to install the drivers for your Logitech mouse, you should have a Logitech folder inside Program Files, find the .exe file (for example: logitechmouse.exe) and do a check to see that this executable has been trusted by Norton.
Right click on that file, then click on Norton File Insight or something like that (since I use a language other than English, I do not know exactly how it is written for the English UI.), a Norton screen will appear to provide you with information about this file.
If the file should not be trusted by Norton, maybe this could be the cause of the problem you're having. I'm not sure that this could be useful, however I think that a check should be done.
Sandro
I tried that out...I manually trusted SetPoint (which is the name of the app for their mice/keyboards). It didn't make any difference. As mentioned a little earlier, it certainly looks like the NIS Toolbar/ID Safe is the culprit.
For me the scrollwheel issue is maddening. Many times when I go to a page and start to scroll, nothing happens, but then suddenly after a few seconds, the page zooms to the bottom playing catch-up to the amount of scrolling I did.
A55A551N-11B3P wrote:
[...]
So, it does appear that something in the Norton toolbar itself, other than vulnerability protection, is the culprit.
Try changing the IE10 'Accelerated graphics' setting to 'Use software rendering instead of GPU rendering*' to see if it makes a difference.
Please see the following post for instructions on how to change this setting (substitute IE10 for IE9 in the instructions):
http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Identity-safe-bar-causes-screen-viewing-problem/m-p/759928/highlight/true#M2012
Let us know how you go.
Tried it but no luck.... Same problem remains and the only solution which works for me is to disable the toolbar - and I really like/use the toolbar!
Try changing Compatibility settings for IE.
Cause was already discovered.
A55A551N-11B3P wrote:
Cause was already discovered.
You feel the cause is the toolbar, but I was trying to see if there was some correlation with the IE settings. If we can isolate the cause it will be easier to find what part of the toolbar may need fixing.
That's because there are some sites I have to vist under compatibility settings and this has no effect on what i am seeing.
A55A551N-11B3P wrote:
That's because there are some sites I have to vist under compatibility settings and this has no effect on what i am seeing.
OK. Thanks for helping eliminate another possibility.
If you think of anything else that could possibly affect the issue, please let us know.
A55A551N-11B3P wrote:
Cause was already discovered.
Not necessarily ....
I experience this not just with the wheel but also using the scroll down arrowhead on the webpage frame and I am using NIS 2012 with toobar and other two add-ons disabled ..... Windows 7 Home Premium 32 bit ....... IE10
So far as I can see the delay is in the webpage downloading ... what I have not tried yet is disabling Norton Autoprotect and seeing if that affects it as it does radically improve the speed with which CCleaner scans the system for files to delete .....
Weird...my NIS is fully up-to-date via Live Update, but it's showing 20.3.1.22.