Issue abstract: With the VPN and Smartfirewall turned after a period of time (overnight) the firewall blocks all browser internet traffic. Only way to resolve the issue is to reboot the PC
Detailed description:
With the VPN and SmartFirewall turned on with Chrome allowed access through the firewall the product works as intended for a period of time (several hours). When the computer is left unattended and inactive and I attempt to log back into the PC and access the internet, the smartfirewall blocks ALL browser internet traffic. Even if i turn off the VPN and smartfirewall, the traffic is still blocked. Looking at ipconfig the PC has a dhcp address. I can ping the gateway and DNS servers externally but i can not access the internet via any browser. Called support, we did 3 support sessions over a period of a week, tried different smartfirewall adjustments, reinstalled the entire product from scratch with no change in behavior. The only solution is to reboot the PC, turn OFF the VPN and smartfirewall. This resolves the issue.
Possibly associated issue is that I use xfinity broadband and use there advanced security feature which uses there firewall. Are there known issues when using these two products together?
I essentially cant use the norton firewall in my Norton 360 product which is frustrating.
Anyone else experiencing this and have a workaround or a solution would be appreciated?
Product & version number: 25.3.9983 Build 25.3.9983.928
OS details: Windows 10.0.26100 Build 26100 on a Dell XPS 15 9530
What is the error message you are seeing? See above, no access to internet , internet blocked.
If you have any supporting screenshots, please add them:
@scott_estey Running two security suites that load with Windows will cause conflicts. Disable the Xfinity security within your app and see if that corrects the issue.
Your suggestion seems to have worked but its not the right answer. As a network engineer for Broadcom, the Norton 360 smartfirewall should NOT supersede any other firewall rules. This is a simple expectation of linked firewall associations… This is a product bug because up until this recent version I did not have this issue…
I have several other computers and devices on my home network that may benefit from the xfinity advanced security feature that do NOT use the norton firewall. That is a showstopper in my book…
I respectfully disagree that removal or disabling of Xfinity security IS the solution, yet, not being the right answer. Every user will have differences in network used and needs for the devices being utilized. The boilerplate I am presenting is. Xfinity protection functions at the ISP’s device level. The Xfinity protection for the router at the gateway level and is a great start for the basics, in reality, it isn’t and should not be a replacement for individual device security for that reason. Norton is specific to the protection of the OS. Using both Norton and Xfinity in an active manner, is like introducing a one legged monkey into a two monkey butt kicking contest. Conflicts abound.
Beginning with the release of version 24.xx and into the new version release 25.xx Norton firewall issues abound, in that. The end user doesn’t have much control over what the engine detects nor changing firewall rules to prevent false detections, etc. In the version before version 24.xx which was 22.24.8.36 there was the ability for users to change / edit firewall rules when issues like you are seeing arose. That has all basically disappeared with both the new version releases. There are two forums thread where all the relative issues for both 24.xx and 25.xx issues are tracked.