Norton won't let me change my autopay so I can use paypal credit

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I had to cancel my subscription which is to renew on Nov 28th.

Detailed description: They already charged me and the since I can’t change paypal to use the paypal credit it took the money out of my checking which left me with nothing to pay my other bills. Today the Oct. 24th and my subscription is up until Nov 28th over a month away and they renewed it. I want to change where my payment is coming from but it wont let me. I just got done changing everything in my paypal account and under the Norton autopay I switched it there to paypal credit but it wont in Norton’s payment options. How do I fix this or just go get another internet security? I do like Norton options but I want to pay the way I want so I’m not busting my checking account

Product & version number:Norton™ 360 with LifeLock™ Ultimate Plus 24.10.9535 (build 24.9.9452.879)

OS details: Windows 11

What is the error message you are seeing? no error

If you have any supporting screenshots, please add them:

Note: ~30+ days from term expiry - users report not able to change subscription status

Do you see Manage Licenses / Manage Renewal on your My Subscriptions page?
https://my.norton.com/extspa/account/subscriptions

Are you able to Edit your billing profile?
https://my.norton.com/extspa/account/billinginfo


Stop your Norton subscription from automatically renewing [here]

Yes I did that but I want to renew it next month not now. It won’t let me change payment options with paypal. I want to pay with paypal credit not paypal linked to my checking account.

Norton pulls payment up to 35 days before renewal

no

It won’t let me uncheck it. I have all my settings in Paypal to use Paypal credit

I didn’t know that so I didn’t have the money in my checking. I wanted to change it to not use my checking but it wont change

I imagine you’ll need to wait

fwiw: as far as I’m aware ~30+ days from term expiry - users report not able to change subscription status

Do you see Manage Licenses / Manage Renewal on your My Subscriptions page?
https://my.norton.com/extspa/account/subscriptions

Manage Renewal

Unsubscribe

Yeah but it doesn’t change the fact I can’t change it to Paypal credit it will still say my bank.

Norton is preventing or PayPal is preventing change?

Norton support via Social Support | Chat | Phone [here]

Norton is because I have it changed in Paypal already. I did that first

fwiw: as far as I’m aware ~30+ days from term expiry - users report not able to change subscription status

Do you see Manage Licenses / Manage Renewal on your My Subscriptions page?

Norton support via Social Support | Chat | Phone [here ]

I get that when I try to renew it again. Under payment tab I get noting no options to pick again to pay with

Well I just figured maybe I can try and do this.

Norton support via Social Support | Chat | Phone [here]

Hello @DGraham
Please post progress

I got everything to work and I was able to change the Paypal to use Paypal credit and not go into my account

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