Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: Every time I login, I get a popup telling me I’m connected to a new network. But I’m on the same private network, connected by Ethernet only (not WiFi).
Detailed description: As I said in the Abstract, I get this popup every time I login to Windows 11. I’m on a private LAN and connected only using Ethernet. What’s more, I’m using ExpressVPN for added security (I stopped using Norton’s VPN because, when using it internationally, it just turned itself off randomly, so I couldn’t depend on being protected).
Product & version number: Norton 360 for Windows - the latest version that pops up information telling me I have thousands of performance issues and that I have to buy Norton products I already have to correct them.
OS details: Windows 11 24H2 (OS Build 26.100.2605)
What is the error message you are seeing? Read the above Abstract.
Der er nogle probler med firefox og Thunderbird men ikke all har det norton hved det og det er nok samme problem du har i norten det er nok et problem nogle har men ikke alle det er nok løst i næste patch
I am getting exactly the same issue. Single standard PC connected by Ethernet cable to Router. Started happening a couple of weeks ago, but unlike [Grandpa_of_Loba] mine only pops up occasionally.
Det er samme fejl de arbejder på så forvent at de har fix hele vpn i næste patch 24.13 du er bare heldig ikke at have det altid eller også smider de en miner eller hotfix ud når de har fundet fejlen
All of my computers are connected via ethernet also. I posted a screenshot from one of my computers of the networks N360 created at the link above. No one knows what triggers N360 to connect to a new network. The speculation is that it “sees” a “new” network connection after a shut down or restart but it’s inconsistent.
As I noted in that thread, It’s a good idea to check that N360 retains the Public or Private setting you designated. In a couple of instances, it connected to a Private network even though I have it’s set to use Public and that’s a potential security risk. I don’t know if Norton has fixed this problem.
I got pop up alerts on network status once or twice but I no longer do. The alerts may have gone away by disabling informational notifications but I don’t know that for certain.
jeg viste billede til norton i chat og de sagde de var hved at lave fejlen så tag det rolig jeg kan ikke sige mere det var hvad de sagde til mig så forvent en patch så hurtig som de kan lave det de er nok i gang med at fix hele vpn i norton 24.13 eller også i en miner eller hotfix men de arbejder på fejlen så i må bare vente til der kommer en patch
Thanks for the messages and Puzzler for sharing your notes from another thread. It looks from other posts that there could be a resolution on the way with the next software update.
@markfranklin
Hope springs eternal. But the reality is Norton released a “beta” version and is using its customers as guinea pigs. All products come with bugs but the sheer number of problems in Version 24 is inexcusable, particularly for a product that is supposed to protect your system. Also, both customer and product supports are lacking considering they released a completely retooled product.
24.xx er ok men den kan bare mindre og de tilføjer mere hen ad vejen så tag det rolig du kan jo bare bruge guiden til at gå tilbage så du er på den gamle og blive der et stykke tid gamers er ikke skiftet fordi den ikke er klar endnu
How do you troubleshoot if the triggers for the popup are not known. How do you fix it if there is no documentation that identifies specifically what can cause it?
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Download and run the Norton 360 Remover tool for Windows here
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
