Product key error

[John_Watkinson]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Product key error message

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[SoulAsylum]

@John_Watkinson Please remove the screenshot with your product key visible.

SA

[bjm]

@John_Watkinson

Product key error message

Hello @John_Watkinson

If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

Please review (-2027) related: here, here & here

• FAQ: Norton subscription and renewal here
• Activate your Norton subscription here
• Enter your Norton product key here
• Using your Norton product key here
• Learn what you can do with your Norton account here

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Did you Activate Auto-Renewal? here

Please try…after authorizing automatic renewal.
You may cancel automatic renewal and remove payment info after activation/setup.

You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won’t be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

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Please review: Contact Norton Support

[bjm]

Hello @John_Watkinson
Please share your progress.