Recent update does not include the Norton Backup Drive that was listed under "My PC" that allowed you to manage files/folders within your "Backup Sets". I cannot see a way to create new Backup Sets, or manage existing Backup Sets from your computer

[Keith_Casey]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:
Backup Sets and managing Backups
Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

Reset to Default to see No backups created yet
Note: Back Up This PC calls default preset backup

cloud gear button →

cloud gear → Configure backup of this PC

+ Add →

=========================================

User may Change the one working/synching backup set name.

Norton360 v24 has one (working/synching) Manage backup set

[bjm]

Reset to Default calls/recalls No backups created yet page…
then either opt Back Up This PC or opt cloud/gear circle to amend default set.
Note: Back Up This PC starts default backup. Cloud/gear circle calls Configure backup of this PC page.

Reset to Default → No backups created yet

Note: cloud gear circle calls Configure backup of this PC

for example:

Note: + Add calls
for example:

====================================
~ in my testing
v24 has one working/syncing backup with Manage .
Prior saved backups offer Restore .
for example:

[bjm]

Norton Cloud Backup stores and protects important files and documents as a preventative measure against data loss due to hard drive failures, stolen devices, and even ransomware.

Norton 360 v24 Cloud Backup runs one working/synching backup set.

If you want to start over and create another one working/synching backup set.

opt → Reset to Default

Reset to Default …to clear My Backups and start over.

• Get started using Norton Cloud Backup [here ]

Note: Back Up This PC invokes preset backup run

Note: Back Up This PC invokes preset backup run
for example:

========================================================

Note: cloud gear circle calls Configure backup of this PC

for example:

Note: + Add calls
for example:

=============================================

for example:
My Backups > Manage

Note: Back up common file types only

==============================================

• Automatic backup of special files: In addition to common file types like picture, music, or video files, Norton helps detect and backup special file types:
  • Sensitive files: Detects sensitive information like addresses or bank account details and includes them in the backup.
  • Notes: Detects notes stored in your computer and includes them in the backup.
  • Contacts: Detects your saved contacts and includes them in the backup.
  • By default, Norton includes all the special file types in the backup. If you do not want Norton to detect special file types, turn off the applicable file types.

Get started using Norton Cloud Backup [here]

=================================================

• Norton Cloud Backup - Norton 360 v24.10.9535

Add to Backup
Exclude from Backup

============================================

Get started using Norton Cloud Backup v24 [here]

========================================

cloud gear

+ Add

drill down to folder path

==========================================

Reset to Default to see this window:

[bjm]

24.12.9694 - Create local backup
https://community.norton.com/t/24-12-9694-create-local-backup/354204

================================================

We’re all hoping Norton publishes v24 User Guide

[bjm]

Note: folder is actionable