Talk to a human over the phone

[Serena_Fitzroy]

I found the number 1-800-745-6034

[bjm]

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/contact

====================================================

Contact Norton Support process has changed…my location.
Note: my earlier posted process [here]…may have changed…your location.

=====================================================

Norton support via Community | Chat | Phone
Please step thru the process:
Describe - Review - Options - Connect

• Contact Norton Support [here]

for example:

Note: Chat dialog…type “agent” three times…works (for me) to reach: “human agent”

[wradcliff51]

Tango, I have scrolled back and forth an unbelievable number of times trying to find out how to talk to someone about cancelling the automatic renewal of features in my Norton 360. It is literally impossible to do. Last year, I actually spoke to someone about cancelling all of these add-on features. They told me it was done. When I got my credit card statement…there it was, Norton charges. It makes me wonder if Norton is not an above-board company? I’m trying to get a jump on the next renewal and I can’t stop them from charging me for features I do not use!!!

[bjm]

@wradcliff51

I have scrolled back and forth an unbelievable number of times trying to find out how to talk to someone about cancelling the automatic renewal of features in my Norton 360. It is literally impossible to do. Last year, I actually spoke to someone about cancelling all of these add-on features. They told me it was done. When I got my credit card statement…there it was, Norton charges. It makes me wonder if Norton is not an above-board company? I’m trying to get a jump on the next renewal and I can’t stop them from charging me for features I do not use!!!

Hello @wradcliff51
are you US?
Norton subscriptions are automatically renewing. However, if you prefer to cancel recurring subscription service. Please use the information [here] to change your renewal settings on your account page.

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

=======================================================

Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

=================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

Delete →

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

================================================

Please review: Contact Norton Support [here] &or [here]
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

=======================================================

Norton Virus Protection Promise: From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See Virus Protection Promise for details including qualifying Norton subscriptions.

====================================================

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[bjm]

@wradcliff51

It makes me wonder if Norton is not an above-board company? I’m trying to get a jump on the next renewal and I can’t stop them from charging me for features I do not use!!!

what features?
and did you unsubscribe and delete your payment profile?

[bjm]

Hello @wradcliff51

[user6378]

Hello, I want to cancel my automatic subscription but I’m not being given the prompt to do so at My Account, My Subscriptions. Please help me. Thank you, Philip Thelland

[bjm]

@user6378

Hello, I want to cancel my automatic subscription but I’m not being given the prompt to do so at My Account, My Subscriptions.

Hello @user6378

Cancellation & Refund Request [here]

Norton Cancellation and Refund Policy [here]

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

=======================================================

Please share your geo-location/country? are you US?

Please review: this process [here] works for me to reach: human agent
Contact Norton Support via Chat | Phone | Social Support [here] &or [here]

==========================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

======================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

=======================================================

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

=========================================================

are you US?

Cancellation & Refund Request [here]

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

=======================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Cancellation & Refund Request [here]

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Cancellation and Refund Policy [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

Product Return Form for products purchased in the US & Canada [here]

as always, your mileage may vary

[user6378]

I see that I need an order number to cancel but I bought the Norton product on Amazon so I don’t have an order number. Help please

[bjm]

@user6378

I see that I need an order number to cancel but I bought the Norton product on Amazon so I don’t have an order number. Help please

Hello @user6378
Do you have a Norton account?
Did you register Norton from Amazon with your Norton account?

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

======================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:

• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
  Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Please share your geo-location/country? are you US?

Please review: this process [here] works for me to reach: human agent
Contact Norton Support via Chat | Phone | Social Support [here] &or [here]

[LORRAINE_GOWANS]

How or what is the direct phone number about a charge through Norton, that I NO CLUE about. I need to speak withone who can enlighten this charge.

[bjm]

@LORRAINE_GOWANS

How or what is the direct phone number about a charge through Norton, that I NO CLUE about. I need to speak withone who can enlighten this charge.

Please share your geo-location/country? are you US?

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

https://us.norton.com/

• Important subscription, pricing, and offer details:
• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

2 Requires an automatically renewing subscription for a product containing antivirus features. For further terms and conditions, please see norton.com/virus-protection-promise.

=======================================================

Norton subscriptions are automatically renewing. However, if you prefer to cancel recurring subscription service. Please use the information [here] to change your renewal settings on your account page.

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

=======================================================

Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

=================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

Delete →

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile. Please confirm you’ve unsubscribed & deleted your billing profile

================================================

Please review: Contact Norton Support [here] &or [here]
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

=======================================================

Norton Virus Protection Promise: From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See Virus Protection Promise for details including qualifying Norton subscriptions.

====================================================

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[bjm]

@LORRAINE_GOWANS

I need to speak with one who can enlighten this charge.

Hello @LORRAINE_GOWANS
Were you able to speak with one here who can enlighten you?

[bjm]

Hello @LORRAINE_GOWANS
Were you able to speak with one here who can enlighten you?

[ME_Fullick]

I want to cancel my subscription and get a refund for the automatic renewal. This stipid website keeps going round in circles, telling me what to do and giving no means to do it - worst scammers ever!! I am furious. CANCEL MY SUBSCRIPTION AND GIVE ME MY MONEY BACK NOW.

[bjm]

@ME_Fullick

I want to cancel my subscription and get a refund for the automatic renewal. This stupid website keeps going round in circles, telling me what to do and giving no means to do it - worst scammers ever!! I am furious. CANCEL MY SUBSCRIPTION AND GIVE ME MY MONEY BACK NOW.

Hello @ME_Fullick
are you US?

Please review: Cancellation & Refund Request [here]

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

===================================================

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

=========================================================

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

======================================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

Manage Renewal on your My Subscriptions page [here]
for example:

Manage Renewal →

Unsubscribe →

Delete →

===================================================

Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

====================================================================

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[Madison_Hall]

Update billing

[bjm]

@Madison_Hall

Update billing

Hello @Madison_Hall
To update billing for your Norton account, sign in at Norton’s website, go to the Billing Information section (or Manage Subscriptions > Billing Information ), click the Edit icon next to your payment method, update the card details, and then click Save , receiving a confirmation email for the successful update.

Updating your credit card information here
Update your personal information in your Norton account here

[MUHDTARIQ_ALI]

Some days ago I purchased Norton Driver Updater. Since then I am facing problems. My laptop hang again and again. It takes more than required time for restarting. I Want Norton agent fix it remotely.