I would leave it for now, for a little while. It was so incredibly helpful for me to read through it, and see that other people were having the same problems that I was with the new updates. SO helpful! And I didn’t find it till later than some people. And there are still many people for whom the new updates are still rolling out to, and they might need time to come take a look to see if others are having issues. I would leave the thread up for that reason alone, but also because there is so much helpful information in here for people to read that could aid them. And also because Norton needs to see that people are still unhappy with the new updates. I was on the phone with customer service who claimed that everyone loved the new update and no one was having any major problems. I pointed out this thread and they had no idea about it. For that reason as well, this thread needs to remain for a while. There are lots of people having problems and are frustrated, and this thread is the proof and, IF NORTON IS ACTUALLY READING IT WITH AN OPEN MIND, should also be a helpful resource for Norton to see what people are unhappy about and where they need to improve.
I also wanted to thank everyone on this thread who posted helpful tips, and information and tried to problem shoot issues, even other people’s issues. It has been very informative and helpful, and thank you for taking the time to create this thread and try to help so many people. And especially for those who tried to answer my questions, I really appreciate it. I know that I could pay extra on top of the high price of Norton 360 deluxe to get the anti-tracker program, but that seemed disingenuous to me to charge for something that should be (and used to be) part of my subscription, and of course, that wasn’t my only issue with the new upgrade. And I don’t think Norton has incentive to change unless people actually leave (not just post their issues here), so I left and went to BitDefender. I like it a lot so far, a lot less upselling, easier interface (closer to how norton used to be), other features I like, fixes a lot of my issues with the new Norton upgrade and reminds me of what I used to like about Norton, and they do have a way through the program to delete tracking cookies (though it is harder to find and not advertised as well) which was important for me, to have an alternative to deleting through the browser. I like their add-ons too. I paid for the middle option which gives unlimited VPN and I’m pretty happy with BitDefender. . I hope that Norton takes a few pages out of their book, what they are doing WELL, and incorporates them to improve Norton and their newest upgrade to make it more user friendly.
Agreed. Sometimes the best message you can send is to walk away, so that a deluge of customers leaving to go to a competitor helps give the impetus needed for a company to LISTEN and to CHANGE. I have my fingers crossed for both.
This new upgrade changed the game for me, and a lot of others, but I do still hope that this thread remains open so that hopefully Norton can take advice from it to improve, and that other people can find it when they are looking to see if anyone else is having the same issues that they are. If the thread is closed and disappears, then people looking for others in the same boat will think that no one else is having issues, just like customer service is apparently telling everyone who chats/calls in, and then certainly nothing will change. And it is important to know that there are MANY people who are unhappy, frustrated, having issues (a variety of them) and are hoping for change and improvement. That is important, in my opinion … for a while longer at least. It was really very helpful for me. Thank you!
) All the other setting options appear to be functioning normally.
