Thread for version 24.xx issues and suggestions

[luddy]

Agree 100% (and I am on v22 not v24)!!!

[Bill_H]

@SoulAsylum

@luddy I just checked again, the URL’s for downloading the files are still absent. My view is that this site, specifically the one we are using updates Norton products. I’m betting there has to be a reasonable chance that a request to Broadcom was submitted to take down the links. UNTIL whom ever from Norton can refute that, its where things stand from where I sit. Bottom line, Norton possibly, doesn’t want anyone to revert and stay reverted. Norton, prove me wrong!!

SA

I guess they don’t realize that by not allowing us to revert to 22 they are driving us away to a different product. Here I go to look at Bitdefender.

[SoulAsylum]

I’ve asked a contact at Norton for some clarity from their side regarding the missing URL’s. Even the Rapid Release webpage is missing its download links making things even more weird. Two days for a major company to have this missing isn’t normal. Someone should have taken note of it for action way before now. Hope to get some feedback soon.

SA

[Gribouille342]

@SoulAsylum

J’ai demandé à un contact de Norton des éclaircissements de leur part concernant les URL manquantes. Même la page Web Rapid Release n’a pas ses liens de téléchargement, ce qui rend les choses encore plus étranges. Deux jours pour qu’une grande entreprise ait ce manque à vue, ce n’est pas normal. Quelqu’un aurait dû en prendre note pour agir bien avant maintenant. J’espère avoir des retours bientôt.

SA

Merci pour vos dernières informations.

Pour information, j’ai reçu aujourd’hui la mise à jour 24H2 de Windows 11 Famille et Norton 360 n’a pas posé de problème (je n’ai pas eu besoin de le désinstaller avant de recevoir la mise à jour de Windows). Norton fonctionne correctement après la misen à jour système.

[Puzzler]

@Bill_H

I guess they don’t realize that by not allowing us to revert to 22 they are driving us away to a different product.

Agree 100%.

[Puzzler]

@SoulAsylum

I’ve asked a contact at Norton for some clarity from their side regarding the missing URL’s.

Thanks for trying!

[Arugula177]

@SoulAsylum

I just checked again, the URL’s for downloading the files are still absent. My view is that this site, specifically the one we are using updates Norton products. I’m betting there has to be a reasonable chance that a request to Broadcom was submitted to take down the links. UNTIL whom ever from Norton can refute that, its where things stand from where I sit. Bottom line, Norton possibly, doesn’t want anyone to revert and stay reverted. Norton, prove me wrong!!

I have seen this before where the downloads werent linked, but were back up at some point after I checked again. This was around the time I first started doing the manual updates.

If they arent back within a day or 2, I wouldnt be surprised if Gen Digital put a stop to it. But still wont force me to update to 24. My subscription expires soon so It doesnt matter much anyway.

I guess back to Windows security.

[SoulAsylum]

Indeed. Day three, the links aren’t available still. Don’t know what to think other than what logic tells me. Logic isn’t always correct though. Not getting answers speaks for itself in ways but its not a definite. I didn’t suggest taking down the links lightly, its the most logical reason I can see from the standpoint of keeping users from staying updated. Time will tell I suppose.

Edited: The links aren’t present when going to the site via mobile as well, its nothing on our end.

SA

[Bill_H]

I checked the links just now. They are back!

I’m still going to look at alterative programs as I refuse to go to version 24 until they fix the VPN.

[Gribouille342]

Bonjour,

@Bill_H C’est plutôt une “bonne nouvelle” pour tous les utilisateurs qui souhaitent pour l’instant, la version précédente.
Merci pour cette importante information.

[SoulAsylum]

Links are back indeed. Having no reply from Norton one can only guess why they weren’t there for the past three days. Now if they just stay there.

SA

[Arugula177]

Yep, I figured they would be back.

[Gribouille342]

Pour information, malgré mon passage réussi sans encombre vers Windows 11 Famille 24H2, Norton enregistre toujours dans l’historique de sécurité des problèmes graves liés à la désactivation de le “protection contre les accès à distance” d’une part et d’autre part à la “signature d’intrusion” (voir capture d’écran ci- dessous)

Je sais très bien que ces problèmes ne sont pas directement liés à Windows 11 mais je suis presque certaine que ceux-ci, correspondent au moment de l’extinction (simple ou bien lors d’un redémarrage) de mon pc.

Mesdames et messieurs en charge du développement auriez-vous l’amabilité de fournir une explication à “ses désactivations”, en attendant je l’espère, une correction à celles-ci ?

Merci.

[SoulAsylum]

Update: I did get a reply from Norton. Unfortunately I cannot post that reply here and be confidential. Things are back to normal so we can now once again keep updated. As a note of caution, I found one of my reverted machines showing definitions were out of date and to click “Fix Now”. DO NOT do that, you risk being updated back to version 24.xx if you are reverted. Just update definitions and it will report good to go again.

SA

[Puzzler]

@SoulAsylum

Sometimes a simple reboot of a device will clear the issue of RM being greyed out.

Unfortunately both restart and shutting off didn’t remove the greyed RM on any of the computers.

I reinstalled V24 on one and disabled RM. Not sure if this happens consistently but looks like virus def update re-enables RM even if the toggle is set to disabled. If updates override users disabling it, what’s the point of providing the option? Seems pointless other than to give the impression that it’s a bug.

[SoulAsylum]

Yes that is a bug that has been around in ver. 24.xx since it was released. Live Update will run even if disabled. And each subsequent updates check will re-enable it each time. Somewhere buried in this thread there are posts about that.

SA

[Puzzler]

Thank you! I thought I was losing my mind. When you get to my age, you start wondering if your memory is failing…seriously. Which is why I began taking screenshots just to reassure myself. Pathetic.

[Gribouille342]

Bonjour,

Je vous remercie pour votre information.

[SoulAsylum]

Just an added reminder when using the Intelligent Update site. At the top of the page you will be able to select either 32 bit or 64 bit. I’ve seen some posts where updates are failing and wonder if some are selecting the 32 bit side when they are actually running a 64 bit OS. Just something to double check for.

SA

[Kimba_Essence]

@SoulAsylum definition pages and links are up and running again YAY - thank you, truly, for everything you’ve shared and the immense amount of time you’ve invested in this. Thanks to you, we all immediately, or a bit after V24 started frying our computers and we began coming to the community to find help, we were all able to revert back and all able to know what was going on when the definition links went dead, and you were in touch with Norton and updating us, you’ve been a lifesaver and truly beautiful and kind human. Thank you for you for you, I mean that greatly. Wishing you an easy, joyful weekend.