Thread for version 24.xx issues and suggestions

[majorbuzz]

Hi @bjm. I thought that shot of your history was taken when you had live update set to automatic. Thank You very much.

[majorbuzz]

@SoulAsylum – Thank you so much for your findings. I notice that within the 10 hours you ran LU manual, it still updated twice and AT EXACTLY 4 hours apart to the second. I probably could deal with that. Please have a look at my history with LU set to manual a few days ago. It just runs and runs. Check out the time of day between each one. My wife’s does the same thing.

[majorbuzz]

@Trillian – Yeah, shareholders first.
My guess is you won’t be able to hang on to version 22 with it updating. Version 24 will unfortunately find you. Good luck amigo.

[majorbuzz]

This question goes out to anyone …
Has anyone with version 24 dared to use the “Repair Norton” Tool?
If so, what was the outcome?

[GRColdtech]

The Norton Tech Support Supervisor knows that V24 will need a new release to fix the external drive backup set build and return and some other issues he did not address. He advised a new release version would be announced but the scope of the fix list and timing and priority is not know to me. I have no inside information of the scope of the planned new version.

Even the supervisor in my opinion could not speak to the level of investment that Norton is going to make to the fixes in the next release. In companies this would be above his scope, so I would have no way of answering your second question. I would like Norton to acknowledge their plans going forward.
At this point for me, and I believe other external drive users, is the priority for a proven process to uninstall and return successfully to the previous version which Norton does not have to my knowledge. This is the process I am trying to understand and it has to incorporate a safe way to a way to disable any automatic update to V24.

I hope to have a new ticket opened tomorrow working this successful return to a functional V22. This is on my critical path. My KPI is seeing backup sets with external drives listed and also in the recovery which would show them in the norton360_BACKUP folder.

[RobertS]

As a 10+ user of Norton 360 I find V24 a very much backward step, poorly executed and ill considered.

I have raised case number 89315637 to seek resolution of two issues in particular

1. The removal of Local External Backup from V24 which I know many are complaining about
2. The user interface indicates that “You are protected”, while Sign In - Official Site | Norton Account Sign In & Set Up indicates my windows laptop is " This PC may be at risk. Click on Fix Now to help protect it." Clicking on the Fix Now button FAILS to resolve the issue. I have uploaded a full description in the PDF. Has anyone in the community suffered and resolved this problem?
   Problem Overview Case 89315637 - Issue 2 discovered post V24 Upgrade - x.pdf (1.4 MB)

[bjm]

@majorbuzz

Hi @bjm. I thought that shot of your history was taken when you had live update set to automatic. Thank You very much.

Hello @majorbuzz
I’ve added Edit [here]

[bjm]

@Trillian

Not seen any comments about the ‘ask me’ option in the safecam along with the block/allow. Spoke to tech support and yep it’s gone!! so an app can either use the webcam or not use the webcam but you can’t decide in RT without going into norton.

Hello @Trillian
Strict Mode with Show notifications reads like user will be notified.

Strict Mode
Any app that tries to use your camera and/or microphone will require your permission.

Show notifications
Notify me when apps are automictically blocked or allowed webcam access.

• Strict Mode: Notifies you every time any application attempts to access your webcam or microphone and allows you to decide if the application is blocked or allowed access. After selecting an option, the application appears on the app permissions list, where you can view or change its status.

Configure access settings for your webcam with SafeCam [here]

[Trillian]

Hi, it does ask ‘once’. Then the options are allow perm./block perm. not allow once or disallow once. Which is the key.
So no apps/ask the first time an app runs/‘their idea of smart’ system decides app permission

[bjm]

@Trillian

Hi, it does ask ‘once’. Then the options are allow perm./block perm. not allow once or disallow once. Which is the key.

Okay. Now, I understand what you’d prefer.
Thanks
So, Strict Mode is not workable…for you?

• Strict Mode: Notifies you every time any application attempts to access your webcam or microphone and allows you to decide if the application is blocked or allowed access. After selecting an option, the application appears on the app permissions list, where you can view or change its status.

Configure access settings for your webcam with SafeCam [here]

[Trillian]

Sometimes I have web calls etc. then I want webcam on, rest of the time webcam off. Run from the browser. If you look in the app permissions tab you will see what a specific app can do

[bjm]

@Trillian

Sometimes I have web calls etc. then I want webcam on, rest of the time webcam off. Run from the browser. If you look in the app permissions tab you will see what a specific app can do

Hello @Trillian
Norton wants to be less intrusive. Ask once. Works for me. Just saying.

[Trillian]

I have dumped V24 now
But if you look at the App Permissions tab an add chrome or whatever and look at the drop down
(Forum won’t let me upload a pic at the moment, prob. 'cause I’m a new user)
Norton = less intrusive my def. Me=Less control over what it does

I WANT it to ask everytime. As sometimes my answer is Yes sometimes No.

[bjm]

[bjm]

@Trillian

I WANT it to ask every time. As sometimes my answer is Yes sometimes No.

and v22 did that??

[Trillian]

Yep it did

[bjm]

@Trillian

Yep it did

Oh!..interesting. Thanks
I imagine Norton bean counters feel v24 SafeCam is workable for most users.

[Trillian]

In the drop-down in your pic. There were three options Allow/Ask Me/Block in V22.

You’ll have to take my word for it as the forum won’t let me show you
Options were allow,allow always,block, block always when the norton pop-up appeared on starting the app.
I used it all the time ;-( but I’m back to 22. autoupdate off and the definition updates are available in the Intelligent Updater.

They probably do, so guess I know what the next 11 months holds for me. ‘Finding a new anti-virus’ as this is only a short term workaround. My laptop has no physical cover so I use low-tack tape and only allow the webcam when in use. I have said for years that webcams were open for abuse, my family still thinks I’m paranoid/worried over nothing but they also felt I was daft ripping up card receipts into little bits back in '99 before shredders became widely available. Comments were ‘what is anyone going to do with your card details?’

[Arugula177]

@bjm

You already know Download Intelligence reports only for suspicious files when you attempt to run them or download them from the internet

When it was symantec. It always scanned the files, regardless.

Again, as I said. I tested this on a known unsafe file. Download Intelligence didnt scan it. Nor did I get any history.

Regardless of that, it should always scan the file and give a report. Regardless if file is safe or not.

That is what intrusion prevention always did for downloads. It scanned them, and even if it was safe you got a report.

Now with 24 it doesnt scan the file at all. So yea, its broken.

[Gerald_Middendorf]

So far, 360 has been close to a disaster.

1. I’ve had norton’s for a long time. But to get the crappy software that was just delivered, installed and causing problems from the get go is just ridiculous. They didn’t tell us what was coming with this version of software and what had being removed. There was little or no notice about the actual update in advance - just installed out of the blue. It didn’t even ask for permission to be installed!
2. You cannot tell what is really part of your package and what is not. Norton’s is again using the term “activate” for everything which usually means a new charge. Very unclear and very poor planning and distribution.
3. Why add the darkweb scan when it has NOTHING to do with your computer virus/spam protection? I (and probably many others) have told norton’s previously that we don’t want any tie-in with lifelock - just give us security software. Yet in this new version it appears with Darkweb and privacy as major additions. What happened to email protection?
4. Norton’s today started passing spam email (which had previously been blocked) in outlook. There is currently no way to check what is being blocked or what has been white listed. Where are my email settings and protection? How do I label an email address spam? Has the email protection been made into the separate service so they can charge more???
5. Norton’s declared a downloaded file a malware and put it into quarantine. The file (wnetwatcher-setup.exe from NirSoft), is listed by norton’s as a safe file but it kept moving the file to quarantine. I turned off Auto-protect and it still sent the file to quarantine. Previously, disabling auto-protect would allow you to download the file and let me install it. With auto-protect off it still sent the file to quarantine. I lucked out when i found that norton’s ignored the file when I downloaded a zip version.
6. Did anyone at norton’s even test this software. Norton’s has been going down hill since their tie-in with lifelock. Sure wish they would focus on the security software rather than whatever they are trying to do with this very poor update/change in direction.