SGFC:1 minute 20 seconds before it changed to a green check mark with all startup programs disabled except for Windows Host Process.
Yeah...my grey goes green in a few seconds.
IDK
1 minute 20 seconds before it changed to a green check mark with all startup programs disabled except for Windows Host Process.
Screenshot;
Boot time protection set to Aggressive. I've tried toggling it too and applying then setting back to Aggressive and applying.
I doubt that'll speed up Norton's "health check" but I'll try Safe Mode with Networking. Every since the last two major updates to NGC engine the time has increased before it changes to a green check mark. It is interesting how the employees on this forum are ignoring this issue.
I'm sure we don't all have the same startup configuration (all posters in this thread).
Edit - Fail, didn't know the systray icon didn't appear in Safe Mode.
try Disable programs that run at Startup that are not needed to run at Startup
Someone asked if there was a difference between cold boot or restart. The answer is no. It still takes forever to change to green even after a restart. No fast start up is not on. I know someone is eager to ask about that too.
Can we get an official reply from someone that works from Norton and not a board moderator please? Thank you!
Lexus2456:In the meantime, Norton should at least tell us whether we have full protection or not while the Icon is in the Grey color mode?!!!
If Norton could report that you have full protection, the icon would be green. Grey means it is not yet reporting anything, good or bad. The alternative would be to not show the icon at all until the health check was finished and the status could be reported - but, of course, then you wouldn't even know if Norton had launched at startup. I don't know why the status check is taking longer than it did in the past (maybe some new component is slow to report?), but the grey icon is an expected behavior while Norton finishes checking itself for issues.
"Setting the boot time protection to Normal or Aggressive and a reboot corrects the issue"
Setting boot time protection is an "Option" not a requirement to have the program run/startup properly!
I am using this on Windows 7 x64 and until the last 2 Updates I have never had this long time delay from Grey to Green issue on Restart or Boot Up - it always came up Green immediately.
I dont use, and prefer not to use the Boot Time "Option".
This is clearly some type of bug which needs correction.
In the meantime, Norton should at least tell us whether we have full protection or not while the Icon is in the Grey color mode?!!!
The systray icon is taking longer and longer each time to change to green.
I still get the grey icon for a few minutes until it turns back to green. Is it safe to go on-line while it's grey or wait still it turns green?
My systray icon takes forever! to change to green since the last 100MB+ update from LiveUpdate. I have my boot protection set to aggressive. So no that's not it. Also when I click the greyed out systray icon Norton does not open.
I was going to make a new thread but so far I've seen two posts about the systray icon.
No there aren't a ton of programs loading at startup either. Only Norton and nVidia and the standard startup programs from Windows.
I have 16GB of DDR3 1066Mhz, Windows 10 Pro 64 bit (up to date), an and AMD CPU. So it is not lack of resources.
Green means go! Grey means buy hair dye?
Based on past Norton icon behaviors, I am guessing that the grey icon is the new "stateless" or neutral indicator. This would appear at startup before Norton's health status has been updated. It does not mean that Norton is not up and running, it only means that the status has not yet been reported.
...any user experience different regarding grey Icon with machine cold start vs machine restart?
I was confused by the unusual new grey icon with a black tick which appeared in the systray and seemed to stay like that for a while before it changed to the recognizable orange type with a green tick and guessed it was loading. I had a look at my Boot Time Protection setting and it was green but "off" which must be the default setting because I didn't touch it. I find that changing it to "aggressive" or "normal" brings up the more usual orange with green tick type icon immediately with "aggressive" and immediately (sometimes) or in any event much quicker with "normal" on startup with my Win 7 machine so I've chosen "normal" and see how it goes.
This is happening on all 3 of my pcs. Is this a bug or my 3 computers? Dell Alienware Aurora R7, Alienware 18 and Alienware 17 R5.
Full green tick with checkmark as soon as the tray icon is visible on all my machines. Two are AMD based, two others are Intel based. Same version Norton on all, 22.17.2.46. Could be a setup difference as you are suggesting.
Cheers
SoulAsylum:All: Setting the boot time protection to "aggressive" and a reboot corrects the issue as F 4 E suggested.
I see grey tray Icon with Boot Time Protection at Aggressive.
May be cosmetic re Norton takes longer to fully load, now. Maybe, grey tray Icon "status" varies by machine.
All: Setting the boot time protection to "aggressive" and a reboot corrects the issue as F 4 E suggested.
Cheers
Maybe if Norton Boot Time Protection is changed to Aggressive, so that Norton loads before anything else ?
Then tray icon might behave as expected ?