Thank you @majorbuzz! I appreciate the contributions you have made on this thread, all has been useful as we try in hope of rectifying these issues. And while many of us, including myself, are frustrated, I am glad we are all not jumping ship, as that is not the solution. It’s clear we care enough to stick around and look for real solutions, and I think this thread has done a great job of showing that.
Right now though, with it being over around 6 months since Norton made the switch to Avast, it looks like we are stuck with this version and its numerous problems.
Honestly, I do wonder why Gen Digital’s management is making these decisions. In fact, every single Gen Digital antivirus product now uses the same Avast Engine. I believe the only exception is Avira, but it wouldn’t surprise me if that product eventually makes the switch. Customer support also has been little help, and the lack of communication is just not solving a problem.
Gen Digital, please read,
These are your active customers, they use your services and pay you the money that makes you rich. You owe them acknowledgement, and we shouldn’t feel beneath you as customers.
This doesn’t mean I’m suggesting Gen Digital needs to bend their knee to all of us, I’m simply saying they need to productively communicate with the customers and us, as ignoring them is disrespectful. For instance, Gen Digital, with the numerous issues dotting the V24 and 25 releases of Norton, and your customers are getting frustrated, you need to openly communicate your plans with the community and customers.
Just tell us, just show us - you hear our concerns, or you are working on solutions. Or working on something—anything—other than ‘under-the-hood-changes’ for the very version that still feels in beta.
If I were the community manager, I would recognize the frustrations of customers, I would actively respond, as brushing aside a problem doesn’t make it go away, it makes it worse. I feel like we’ve had very little communication for all the feedback and effort we’ve added in these forum posts. I do appreciate the Norton Guru’s for their aid, but we need more direct staff responses.
Realization of this is hurting. I hear you, and honestly, I can’t blame you for feeling that way. This has been going on for a long time, and progress has been slow at best. It’s frustrating to feel like we’re not being heard, especially when these are real issues that impact everyday users. We are just a minority who have time to express these issues.
That said, I still think it’s worth speaking up. Even if we don’t see immediate change, continuing to voice concerns sends a message - silence only signals acceptance. If nothing else, it shows that people are paying attention, and that there’s a standard the customers have expected to need. That kind of determination can still make a difference, even if it takes time.
Thank you to all in this thread for their contributions and keeping all of updated. @Mitch.Green - your responses have been very thoughtful as well. All input is appreciated!
