Trying to contact Norton!

Norton 360 for Mac
1

I am trying to contact Norton support , but neither the chat or phone , are working , when I click on either, the page just goes back to the suppport page , saying how can we help , with the same choices ask the community , chat & phone but neither chat nor phone do anything ? I have only just bought this 360 deluxe , and cannot get an answer anywhere , Im beginning to think Ive been scammed

2

Norton chat should work. What is your problem?

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As said, I got to the support page, filled in the form , then the " Choose How " page came up , so I clicked on " Chat " the screen flashed , then took me back to the start page ! That Happened several times …so I gave up and changed to " Phone " same thing happened there , again after several attempts . The only thing i could open, was the " Ask the Community " part ! I have gone through several sites , and it is not just me , quite a few people , have the same problem. Thanks for your reply .

4

But why are you trying to contact Norton? Maybe the community here can help you too.

5

I have just purchased Norton 360 Deluxe. it says i can connect 5 devices , up to now ive put it on my mac book ( Monterey ) and my iphone . I tried to contact Norton because I could not log in ! I kept getting messages, saying wrong password ! but id only just set it up ! Anyway i requested a password thing 3 times, and got a msg , saying that an email had been sent, 3 times ( I waited 10 -15 mins between each request ) no emails arrived ! I could not get into chat or phone , kept bringing up the options page . I gave up, and created a new account , which finaly got accepted . I have 2 issues How do i link my 360deluxe to the new account i had to create ? While trying to download 360 on my iphone , i am halfway through installing it , and I need help , because the instructions on screen , do not match my menu . How do I get to speak to someone , at Norton ? Also , following the on screen instructions , i clicked on add another device , added the phone & despite being told to scan the QR code to continue , I have been charged a further 22 gbp ? Despite being told my subscription covers 5 devices ?How do I get my money back for the phone ? Thanks in advance !

6

Hello @Steam-Hammer-22

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7

Thank You Very Much . I will try later !

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8

Thanks again, at least that way, I got through , but would be over an hour , before anuyone could get back to me , so i will try it again, later .

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Thanks…