Online Backups

Norton Security | Norton Internet Security
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And you tried deleting the backup set from your Norton account?

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Norton Neo Browser AI…offered:

In Norton 360 v24+, the “Other Cloud Backups” category is specifically designed to hold backup sets that the current installation does not “own.”

Why it shows as “Other”

There are two main reasons this happens:

  1. A Different Physical Machine: If you ever backed up a different laptop or desktop using the same Norton account, those files stay in the cloud. Norton displays them on your current PC so you can “Restore” them if needed, but it won’t let you “Manage” (delete) them because it thinks they belong to that other device.
  2. The “New Identity” Glitch: When you reinstalled or reset Norton, the cloud may have assigned your PC a new unique identifier (GUID). Even though it’s the same physical computer, the cloud sees your previous installation as a “retired” machine. The backups from before the reset are now “Other” backups.

How to Confirm and Delete Them

Since your local app only gives you “Restore” or “View” (the “read-only” safety mode), you must go to the source to delete them.

Step 1: Identify the “Owner” Device

  1. Go to faviconmy.norton.com and sign in.
  2. Click on the Cloud Backup tile (or View Backup Sets).
  3. Look at the names of the backup sets. They are usually prefixed with the computer’s name (e.g., LAPTOP-123: DefaultSet).
  4. If you see a device name that matches an old PC or a previous name for your current PC, that is your target.

Step 2: Force Delete via Web

  1. In the web portal, click the Total Cloud Storage or View All link.
  2. Locate the specific backup set that corresponds to the “Other” files you see in the app.
  3. Click the Trash Can icon or the three dots (…) next to that set and select Delete Backup Set.
  4. Wait: It can take 24–48 hours for the cloud to sync with your local Norton app. Once the sync finishes, the “Other Cloud Backups” section should disappear from your app entirely.

If they still won’t go away

If you delete them online and they still appear in your app after a few days, it’s a “ghosting” sync error. In this case, you can:

  • Exclude the files: In your current backup settings, make sure those specific folders are unchecked/excluded so they aren’t added to your new backup set.
  • Contact Support: Tell them you have “orphaned legacy backup sets” that won’t sync. They have a “Cloud Reset” tool on their end that can completely wipe your cloud storage clean so you can start fresh.

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