Received Norton Application Update today (Dec 11 2024) which seems to have restored Norton Backup to a local or network drive - DOES NOT SEEM NETWORK DRIVE ACCESS!

Norton 360 for Windows
1

Issue abstract:
Received Norton Application Update today (Dec 11 2024) which seems to have restored Norton Backup to a local or network drive - DOES NOT SEEM NETWORK DRIVE ACCESS!

Detailed description:
As stated above

  1. Received Norton Application Update today (Dec 11 2024)

  2. the update introduced a new tab as indicated below

    2024-12-11_17-xx-00
    2024-12-11_17-xx-001279×859 97.8 KB

    PLEASE NOTE: This states “Create a new local backup on an external, network or local drive”

  3. Click on “Create local backup” and you will see

    2024-12-11_17-x-00
    2024-12-11_17-x-001279×859 102 KB

    Click in the down arrow to select a network location for the backup and only Local Drive C: is presented!

Blockquote

WHAT AM I MISSING?

Blockquote

I can’t input or select a Network Location.

  1. As shown below, file explorer shows a Network Location is available as Z: Drive ( \SCHEYREADYNAS\Backup )
    2024-12-11_17-y00
    2024-12-11_17-y001003×558 65.5 KB

Product & version number:

2024-12-11_17-49-00
2024-12-11_17-49-001011×702 57.8 KB

OS details:
|Edition|Windows 11 Pro|
|Version|23H2|
|Installed on|‎10/‎04/‎2024|
|OS build|22631.4602|
|Experience|Windows Feature Experience Pack 1000.22700.1055.0|

What is the error message you are seeing?
No Error messages and I can confirm Local Backup and Restore is success BUT ONLY TO THE ONLY OPTION PRESENTED WHICH IS Local Drive C:

If you have any supporting screenshots, please add them:
See Screen Shots in Detailed Description

2

RobertS,

Per Norton Chat version 24.12.9694 fell short of its mark another update will be coming on or near December 13 and will include network drives

3 Likes
3

Thanks sincerely for the update @Guru_4_Y0u !

My eyes are rolling in my head that

  1. Norton removed the local backup capability in V24
    AND THEN
  2. Partially restored the capability such that backup to a NAS is still unavailable

All this with NO CLEAR COMMUNICATIONS with their loyal paying subscribers!

Am really wondering if Norton 360 is worth the effort…

4

Has anyone seen this update so that you can take a local backup to a network drive?

5

Has anyone an update to enable the ability to create a local backup to a network drive?

6

My chat with Support on Dec 11 did not go well :angry:

7

All: My suggestion is to revert back to version 22.24.8.6 and wait out the BETA issues to be ironed out with version 24.xx . Save yourselves the headaches of 24.xx. Please review my post regarding how to do that and, keep your definitions up to date.

One change to the original post is the download for version 22.24.8.36 is here:
https://buy-download.norton.com/downloads/2024/22.24.8/N360/US/N360-ESD-22.24.8.36-EN.exe

SA

8

I hear you…

I’m getting very frustrated with the issues and am questioning if Norton is worth the effort. V24 and their support have severely dented my support for this organisation.

9

2024-12-19_6-56-29
2024-12-19_6-56-292567×859 245 KB

Norton updated today to 24.12.9725

Still no capability that was removed from V22 to backup locally to a network drive!

Onboard and removal drives seem to work only a network drive is NOT offered.

This is one of the reasons I am so frustrated @SoulAsylum

Just FYI…

10

Indeed and thanks for the update. I am still reverted to the previous version. Watching these threads closely before making the decision to return even one device to 24.xx . That update even caused issues with my account showing all kinds of inaccuracies. Devices updated to the wrong product, one was even under a trial version, I have no idea where that came from. All is well now on the 3 devices I reverted. ALL my devices were wiped clean of 24.xx , most are still on Windows Defender as I test and do the waiting game.

SA

11

Hi hear you!

For me I’m not going to revert same effort as I’ll cancel and move elsewhere. Clock is ticking

12

Where is local backup to a Network Drive NORTON!

13

Link to relevant post which I am updating

Hi Everyone,

In the last few moments finished a call with Norton Level 2 and finally they committed to me an update regarding the restoration of ability to perform a local back to a Network Drive that was removed when V24 was rolled out in Nov 2024.

The update is that

The ability to perform a local back to a Network Drive will be restored when Version 25.2 is rolled out.
Version 25.2 is expected to be available by the end of March 2025. …

1 Like
14

The capability has finally been deliver in v25.2 - See Version 24 has removed local backup - #128 by RobertS

4 Likes