This is another issue I noted the day this new version got installed, but rather than posting it then. I watched to see whether anything would change. It hasn’t so I am posting a screenshot of the “normal” use processes that Norton has running with version 24.xx . From where I sit this is a butt load of processes for Norton even though they are soft on resources, its still a handful.
Opening my browser is like having to wait for 20 seconds. Trying to open password manager results in it not opening, then having to close the browser and try a second time. PWM opens on the second try. These background processes are checking things a bit too much it would appear.
I run 2 x 1G NICs in bridge mode and Norton 360 has a hissy and cannot identify the network name. That seems to appear to mean that Norton defaults to suspecting I’m on a public network and is “restricting some apps”. You can click the “Change to Private” button and Norton is (sometimes) appeased. I have gone into Smart Firewall and marked it as “Private” but it’s rinse & repeat the next boot (even though the network is marked “private” in the settings). Norton 360 did manage on one boot to convince itself that all was well with the network (although Norton 360 still doesn’t know the network name calling it “Network” after what I suspect is simply timing out trying to identify it).
Oh, and my other machine has a single 2.5G NIC and is connected to the same network. Norton 360 v24 has no issues with either the name of the network or whether it’s private or public (it’s private).
As I posted in my own thread, I’m disgusted with the high handed way Norton has imposed the new interface on us without the option to retain the original.
If they are so confident that everyone will welcome it, then have the courage to put it to the test!
@SoulAsylum
Windows version: WIndows 11 24H2 (build 26100.2033)
Norton version: 24.9.9452 (build 24.9.9452.879)
How I tried to resolve this issue: I’ve tried the Norton 360 app’s Home page “Change to Private” and rebooted. The Home page still says, “We’re restricting some apps due to increased security” and continues with “You appear to be on a public network” and offers (again) the “Change to Private” button. I tried clicking the “Change to Private” button and then Options/Network/Set the network toggle to “Private”/Reboot. After a reboot, the Home page still says, “We’re restricting some apps due to increased security” and continues with “You appear to be on a public network” and offers (again) the “Change to Private” button. Under the firewall options, the network is actually labelled “private”.
As I stated in my original post, I believe that because Norton 360 v24 cannot identify my network which may be due to my 2 x onboard 1Gb NICs being in “Bridge Mode” using a fixed IP address. If I check immediately after a boot, Norton 360 shows the network name as “Identifying ” then eventually timing out and displays the name as being “Network”.
Here’s the “bridged” mode for my network as reported by Norton:
With the 2 x 1Gb NICs in “bridge” mode, it was restricted and won’t connect to my mapped drive of my NAS. Prior versions of Norton (I don’t know version what I was running prior to v24.xx), none of the issues were present. In addition, you can see that the network is being reported as “private” in the screenshot yet the home screen thinks it’s public and restricts it. This is proven as disabling Norton’s “Smart firewall” allows access to my mapped drive from the NAS.
Here’s my network after I reverting to a single NIC (i.e. removed the “bridge”)
After I reconfigured the network to only use a single NIC, Norton 360 v24.xx works as expected and my mapped network drive (share from the NAS) is again working.
The issue appears to relate directly to how I choose to access my local network from this machine. If I use the 2 onboard NIC’s in “bridge” mode, Norton 360 cannot identify the network, assumes “Public” and defaults to a restrictive mode for the firewall. If I revert to using a single NIC (after removing the bridge configuration), Norton 360 identifies the network correctly as “Private” and works as intended.
Thanks for the very clear and informative post-back. One of the best I’ve seen in quite a long time. I will enlist your opinion with a new suggestion. Wondering if creating a new firewall rule would make a difference?
Most of us here are also unfamiliar with the new version 24.xx as there haven’t been any “specifics” posted regarding changes. IE: Change logs, etc that would tell us what is depreciated and why. Having a look at the NEW running processes just after my upgrade to version 24.xx I recorded the below processes run nominally. Although they are all “soft” on resources there are more there than I have ever seen in any other version. Buried in these processes is the answer to the firewall issues, the other is the hard coding that prevents changing all but 4 firewall rules to meet a specific need.
I’ll give it a try when I get the chance (I’m just running a single NIC setup on that machine ATM). I’ll have a look at what rule(s) I could implement that I could use. Only one of the NIC’s can have an IP address, so I reckon it would have to be tied to the MAC address to be effective,
Yes a single IP. Norton is confused about the traffic speed and coming through what its looking at as a proxy. Please post progress when you have the time.
Could anyone tell me: does Norton (or whatever name of the new company) make any improvements / bug fixes after so many complains about new version?
I am a little bit worried by reading all these complains for production (not beta!) product.
Also, as I understood Sonar and other Symantec technologies are removed from the product now.
Please correct me if I am wrong but it looks like Norton now is Avast with another UI. I am very worried about protection level after migration to the new version.
@Bulbulator Someone from Norton will have to answer yours and many of the other questions here about feature redactions and how the new version functions. We Guru’s are not privy to that information in any way.
One thing noted is that Software Updater has become baked into the new product vice an additional add-on. You can and should disable it.
Also, as I understood Sonar and other Symantec technologies are removed from the product now.
Please correct me if I am wrong but it looks like Norton now is Avast with another UI. I am very worried about protection level after migration to the new version.
Yes, Norton = Avast with a different UI - this is my understanding too.
@holdypoldy_112 it anyway brings question: why do you need buy license for Norton? I can buy directly Avast, get support and software updates directly from the developers and avoid the middleman (Norton team).
It will be more honest to migrate us directly to Avast like Kaspersky did with migrating all users to Ultra AV in US after being banned there.
But I/we know. I know many people don’t care about AV brand and they just use what was preinstalled on a PC or from advertising. I was with Norton for many years and it was my choice after testing many other products. This is why I am very disappointed by all these things.
Yes, it is pointless discussion and it should be no more complains from my side.
And after finishing my research on AV market I will move to another brand as soon as I can
SoulAsylum
Had issues today with Software Updater. My Auto Update was OFF, somewhere Norton decided to turn it ON without any notification.
Did have, a couple of weeks ago, in home screen, Software Updater needs attention, similar screen to yours with 3 apps listed. Can’t remember exactly, but by either hovering over or right clicking the Update button it gives an option to ignore, from, I think, future scans. SWU setting only shows ONE being ignored. In this instance, did
not have the chance.so was unable to do that. Firefox I do manually, not this time updated involving Firefox & Firefox maintenance. History does NOT inform what it has auto updated.
Norton now auto updates the app itself, once again NO notification of that being done - during these updates, must have changed my settings against my wishes. This needs urgently changing by Norton. Version 24 -xxx seems to be pre- testing - NOT ready for release yet, just look at forum.
I just received the notification that I’ll be getting the new version soon. I am NOT going to be happy when this seemingly perfect app that used 86 MB of RAM and 1 to 3 background processes, is upgraded to a version that spawns 11+ background processes and uses significantly more resources thanks to its Chromium based UI. I can’t even explain in words how frustrating it is to see software companies continue to re-base their UIs on expensive frameworks that look cool, but are diminishing in every other aspect. We’re going back to our days of this application being a resource hog, and this may be enough for me to cancel my subscription if this isn’t improved by the time it is fully rolled out.
How many times do you really open the app? Like, actually? Why can’t it just unload the UI renderers when it’s not visible? Is it that difficult?
” then eventually timing out and displays the name as being “Network”.
