Version 24 has removed local backup

[bjm]

@Alexander_Pereczky

I agree with all who have posted before. It’s TERRIBLE that Norton has done away with full backup to local hard drive. I do not and NEVER WILL backup my data to the cloud. If Norton does not revert to allowing FULL BACKUP to DISK, as they have done previously, I will look elsewhere when my renewal is up.

Hasleo Backup Suite Free
https://www.easyuefi.com/backup-software/backup-suite-free.html

Haselo Backup Suite discussion
https://www.wilderssecurity.com/threads/hasleo-backup-suite.449122/

[SoulAsylum]

For those who wish to revert to the older version prior to 24.xx there is a download link to get that installer. Use the removal tool for 24.xx from here: https://www.norton.com/nortonremover

Older version installer:
https://norton.com/cspn360

My posted suggestion to keep your install from updating back to 24.xx: NOTE - Do this at your own risk. I have this done on a test machine where it has been running for over 1 week. It works

Thread for version 24.xx issues and suggestions

Update: Regarding prevention of stopping LU from running, when it is clearly disabled in our Norton UI settings. I looked into the Windows Task Scheduler for entries to correlate with the previous two instances where LU ran during my test times overnight last night. Here they are right in the history section Norton 360 Patcher. [version 24.xx Live Update trigger scheduler] Finding the specific task that is scheduled to run given settings with Windows flags to start it I believe we can “edit” t…

To keep your virus definitions current use the Intelligent Updater:

Security Center Download Detail

SA

[PENNYR]

I’m

[Jakelong91]

Just noticed my local backup drive has disappeared to in Norton security from my computer section from the Norton backup drive.? Loved seeing my backups without opening the browser. Just annoyed now that it’s gone to need to bring it back.

[SoulAsylum]

Hello. Did your Norton install by chance just upgrade to version 24.xx ? If so that is one of the features the new version removed.

SA

[Mindwalker]

Folks, I think I have some news. It appears Norton is listening. I had to reset a laptop and accidentally downloaded the latest version. Lo and behold, Local Backups are back. However, it does not recognize anything except C drive. None of my network drives are visible. Keep working at it Norton.

.

[Guillaume1024]

Yes. It is a great news ! For more information you can read the announcement :

Norton Security 24.12.9694 for Windows is now available!

We are happy to announce the release of Norton Security 24.12.9694 for Windows ! Norton Security helps protect your Windows computer with multiple layers of protection against viruses, ransomware, spyware, phishing, trojan horses, scam and other online threats as you bank, shop, and post online, and your private and financial information when you go online. As with our previous updates, this version is being released in a phased manner. This update is available in all supported languages. To d…

[RobertS]

@Norton Security 24.12.9694 for Windows is now available!

Norton Security 24.12.9694

Norton Security 24.12.9694 HAS STILL NOT RESORED THE CAPABILATY TO LOCAL BACKUP TO A NETWORK DRIVE!!!

Received Norton Application Update today (Dec 11 2024) which seems to have restored Norton Backup to a local or network drive - DOES NOT SEEM NETWORK DRIVE ACCESS!

[2024-12-19_6-56-29] Norton updated today to 24.12.9725 Still no capability that was removed from V22 to backup locally to a network drive! Onboard and removal drives seem to work only a network drive is NOT offered. This is one of the reasons I am so frustrated @SoulAsylum Just FYI…

Until this is NORTON has NOT restored useful capability that is needed by their clients.

VERY POOR BEHAVIOUR…

[SoulAsylum]

@RobertS Unfortunately there’s nothing we Gurus can do other than keep reporting the issues. I’ve suggested time and again for users to revert to the older version and stay on it until this fiasco has its issues ironed out. It is 100% functional. It is apparent that Norton doesn’t want to give us back the control of how we can best use its software to meet our needs. I’m staying on 22.24.8.36 until the cows come home if it takes that long. Something will give way, either with customer abandoning the software or features we used added back. I have zero clue which it will be nor when.

Edited: At some point I have the notion that the link to download 22.24.8.36 will disappear. That will be the point where we all will know 24.xx will never be the way we need it to be for us to use for our best benefit.

Regards,
SA

[RobertS]

You know I fully agree with you @SoulAsylum

If we hit the point where V22 disappears without restoration of the local backup to a Network drive will be the point I abandon my 10 year + subscription and hope other Norton’s clients punish this bad faith action that they choose to inflict on their loyal subscribers.

[SoulAsylum]

I’m hoping and confident for the best results.

SA

[RobertS]

Hope they have seen the error and will rectify. I have certainly told them.

This is also a very very poor product planning decision so my confidence in Norton decision making and their respect for their subscribers seems to also be questionable

They will need to find a way to regain their reputation and my confidence in them.

[RobertS]

@SoulAsylum

I tried Norton Support AGAIN today (Jan 14 2025)

Here is the transcript

Blockquote
You are now connected with Norton Support
Norton Support
Chat ID: 2827995
Hello! My name is Kate and I am a virtual assistant for Norton.
How may I be of assistance to you today?
05:30 pm
Backu to a network drive
05:31 pm
Norton Support
Hmm, I didn’t quite get that. Let’s try this another way.
Norton Support
Please select an option that best describes the assistance you need today.
05:31 pm
Technical Help
05:31 pm
Norton Support
I am sorry to hear you are having issues with your product. Please select an option that best describes your issue.
05:31 pm
Something else
05:31 pm
Norton Support
Alright. I need additional information.
Norton Support
Please tell me which device you are using?
05:31 pm
Windows
05:31 pm
Norton Support
Ok, windows Device. One last question. Could you please briefly describe your issue?
05:31 pm
I want to use Norton back to a local network drive
05:32 pm
Norton Support
Ok, before I transfer you to an agent, please allow me to lookup your account. This will help streamline the process and ensure that the agent has the necessary details to assist you effectively.
I was able to locate your account.
I need to authenticate you using a verification code.
Unfortunately, I am unable to send a verification code at this time.
Please wait while I connect you with an agent to assist you with your query
Your estimated wait time is less than 5 minutes. Our wait time estimate is designed to give you a general idea of when we’ll be with you, but it might change as we assist other customers. If you are unable to hold, please click on “End Chat” on the top right corner to be removed from the agent queue. Thank you for your patience and understanding.
05:32 pm
We are connecting you with a human agent
Monika just joined the conversation
You are now connected with Monika
Monika
Thank you for contacting Norton Service and Support Chat. My name is Monika. I would like to apologize for the long wait time you had to experience. We are receiving a high number of chats at the moment and we are working on reducing the queue time as soon as possible.
05:35 pm
Hello Monika
05:35 pm
Monika
Please take note of case number ``for future reference. You can contact us back with this same number if this chat session is disconnected.
05:35 pm
I have
I want to use Norton Backup to a local NETWORK drive in V24 and that capability was removed. I was using this VERY successfully in V22
I am currently running 24.12.9725 (build 24.12.9725.902)
When will Norton return what they removed?
05:38 pm
Monika
The feature is back, Could you please check into the Norton application, if you are able to back up ?
05:40 pm
I can backup to a USB connected local drive but not to my local network attached storage (NAS)
In V22 I was able to back to my NAS
05:41 pm
Monika
Alright, please login into your Norton account on your browser > go to my subscription under your subscription name you will see manage license, removed all of them , please remove devices from my device and then restart the devcie once and then again login into your Norton account and install the product from there .
05:44 pm
How will that help? and previous interactions with support asked me to do that and it made no difference
05:45 pm
Monika
Did you already followed the same steps ?
05:46 pm
Yes a few days ago.
I was advised that the capability to backup to a NAS was removed from V24.
I want to know when NORTON will restore it into the product5
It was a feature and worked well in V22
05:48 pm
Monika
Alright Robert, as I have check your case has been already escalated to the senior level team and I will mention in the case notes, that you have tried the steps and it did not worry,a nd they will reach you out in next 24 hours with the solution of your issue.
05:50 pm
I hope so - I have had no success using Norton Support on this matter.
Again
I was able to Backup to a NAS in V22
Norton upgraded to V24
Now I can’t backup to a NAS
I have been waiting for months!
05:52 pm
Monika
Please do not worry, I have highlighted your case on the priority basis and you will going to receive the call back in next 24 hours
Is there anything else I can assist you with?
05:53 pm
I am sceptical but I have no choice - lets see - No nothing else
05:53 pm
Monika
It was my pleasure assisting you today. Thank you for being a Norton customer and have a great day!

Lets see if I get a call…

[SoulAsylum]

Thanks for the post back. Please let us know what your results are, FYI, please don’t post case number due to scammers being possible able to identify you with that information.

SA

[RobertS]

Sorry - Yes I should not have posed the case number

Blockquote
05:52 pm
Monika
Please do not worry, I have highlighted your case on the priority basis and you will going to receive the call back in next 24 hours

Almost 24 hours have passed no call back

[Hendrik_van_der_Hove]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

I am cancelling my Norton subscription after many years. Their high handed attitude to their clients (no assistance, no warnings, no choices, products having to be re-installed over and over and every time you have to re set up, etc, etc. I am speaking with my feet from heron in. GOODBYE NORTON - HELLO MCAFEE!!

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[Mindwalker]

I have downloaded the install app to ensure it is still available to me, even if the link goes away, but that does not mean the install won’t fail at some point. I will say this, ever since I started this thread and moved back to 22.24.8.36, Norton has not tried to upgrade it to 24. Knock on wood, this stays put for now. If I have to move to another backup option, I have Gigs of data that I will have to restore so as to not lose any data. This is maddening on their part. The Microsoft effect of removing valid and used features is spreading.

[Mindwalker]

Why would you post this when this thread continues to refute everything in that announcement? Norton has failed in the responsibility to their users with this. The good news was they put back local backups, but it still fails with no access to network drives. Way to read the room.

[RobertS]

@RobertS

Sorry - Yes I should not have posed the case number

Blockquote
05:52 pm
Monika
Please do not worry, I have highlighted your case on the priority basis and you will going to receive the call back in next 24 hours

Almost 24 hours have passed no call back

Still no call back - Pathetic

[HELMUT_DANTZ]

Having the same problem when the new version came in here about 2 weeks ago.
It is not possible anymore to verify a backup on a local drive, eg. USB stick. We all use Norton here for years but shall cancel the contracts in case they are unable to solve that problem.
regards from Germany