Please clarify for me what you mean by “verify a backup on a local drive”?
v24 creates backups on local drives.
I think You got it. The problem is on the last screen where You have to click the button ‘back up erstellen’ (make back up). If I do this nothing happens and the last screen becomes grey /freezes …
No. It does not. V24 does not see USB drives or network drives. Do not tell him that it does.
I tried to submit 4 screenshots but unfortunately this platform is unable to forward them.
However, Mindwalker is right. You complete everything through the process and the files being back uped on the local drive are shown correctly but on the very last display You have to click the button ‘backup erstellen’ (= initiate or make back up)'. The display including the button becomes light grey and You can wait and wait and at least no back up is available.
Hmm. I posted earlier that I saw you can now select the C drive, so maybe they are slowly rebuilding the backup functionality. I haven’t been able to get it to see my USB drives, nor my mapped network drives to my Windows servers.
I don’t know regarding NAS drives.
I finally got impatient for Norton to contact me about my case where I asked NORTON
Blockquote
I want to know WHEN WILL NORTON fix what they removed in in V24 that worked perfectly in V22
That is being able to do a local backup to a network drive
I hit a brick wall again on Jan 22, 2025 - This is what I got
Blockquote
Norton Support
Chat ID: 2x9x0x0
Hello! My name is Kate and I am a virtual assistant for Norton.
In a few words, please tell me how I can assist you
03:22 pm
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I am waiting for a call back
03:23 pm
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Norton Support
We contact our customers when we detect alerts that need attention or if your billing is about to expire. You can easily manage this information online. Please click on the link below and log in to your account to view your alerts or update your billing information
Please click here
Norton Support
Were you able to find the information you were looking for?
03:23 pm
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No
03:23 pm
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Norton Support
Ok, before I transfer you to an agent, please allow me to lookup your account. This will help streamline the process and ensure that the agent has the necessary details to assist you effectively.
I was able to locate your account.
I need to authenticate you using a verification code.
Unfortunately, I am unable to send a verification code at this time.
Please wait while I connect you with an agent to assist you with what we called you about
Your estimated wait time is less than 5 minutes. Our wait time estimate is designed to give you a general idea of when we’ll be with you, but it might change as we assist other customers. If you are unable to hold, please click on “End Chat” on the top right corner to be removed from the agent queue. Thank you for your patience and understanding.
03:23 pm
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We are connecting you with a human agent
You are now connected with Simran
Simran just joined the conversation
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Hello Simran
03:24 pm
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Simran
Thank you for contacting Norton Service and Support Robert Schey. My name is Simran. Give me a moment to pull up your account and take a look at the information you submitted on the previous form and we can go from there.
03:24 pm
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ok
03:24 pm
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Simran
Thank you for waiting, I appreciate your time and patience.
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Please take note of case number xxxxxxxx for future reference. You can contact us back with this same number if this chat session is disconnected.
03:25 pm
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For you info the transcript of my previous support engagement is here Version 24 has removed local backup - #93 by RobertS
Can you please take a look?
I am still waiting for a call back since Jan 14 2025
This is what I was told
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Monika
Please do not worry, I have highlighted your case on the priority basis and you will going to receive the call back in next 24 hours
03:27 pm
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Simran
As I can check that your case has been already escalated and team is working on your issue and troubleshooting regarding your concern so you will surely recieve a callback.
03:29 pm
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Simran - I have NOT had an update for months.
03:30 pm
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I simply want to know when I will be able to use Norton Backup - LOCALLY to a Network Drive
again on Jan 14 I was told someone would contact me in 24 hrs - NOTHING
Why does NORTON refuse to answer my question?
03:33 pm
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Simran
I can completely understand your situation. As your case has been already escalated to L2 team and I will again highlight your case and I assure you that your concern would be resolved soon and you will receive a callback as soon as possible.
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03:34 pm
Again that is not good enough - I have been waiting for MONTHS
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03:35 pm
Simran
I am really apologizing for all the hassle that caused to you.
03:36 pm
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I really appreciate the apology. HOWEVER I want some real help!
I want to know WHEN WILL NORTON fix what they removed in in V24 that worked perfectly in V22
That is being able to do a local backup to a network drive
03:39 pm
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Simran
Robert, I can completely understand what you are going through. However, as your case has been already escalated so they can only help you with this.
I can only highlight your issue so that you will receive a call back as soon as possible from our end.
03:42 pm
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If you understand my frustration you will understand that I am also considering taking my subscription elsewhere.
If you care at all you will know that your answers are not good enough and that I am very angry
I would like an answer NOW
03:45 pm
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Simran
I can completely understand your frustration and it is totally valid. Once again, I am really apologizing for all the hassle that caused to you.
03:46 pm
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I simply don’t believe in what you are telling me and that you have no process to answer a simple question that has been asked many times
03:47 pm
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Simran
As our dedicated team is working on your concern, once they will find the solution or they get any update they will call you.
03:48 pm
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WHEN!!! I have been waiting months
03:48 pm
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Simran
I would request you to please wait for 24 hours one more time. I will mention everything in your case comments.
03:50 pm
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Can you give me a manager to contact if I do not get a callback in another 24 hrs
I have been down this path with no success
03:51 pm
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Simran
Robert, please wait for 24 hours and them you can call on this number -
1-800-680-026 and ask for manager.
03:53 pm
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Will that number work in Australia?
03:53 pm
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Simran
Yes Robert.
03:53 pm
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I strongly believe NORTON does not care for their subscribers with this kind of support
I have no more time to waste at this moment. I will call in 24-28 hrs
24-48 hrs
03:55 pm
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Simran
Sure Robert. You can call us anytime as we are always here to assist you!
03:56 pm
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Your not assisting me - that is the issue
thank you for your time but you are leaving me YET Again disappointed!
03:57 pm
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Simran
Please accept my humble apologies!
Is there anything else I can assist you with?
.
03:58 pm
Your apology is appreciated your company however needs to apologise for their behaviour!
no nothing
.
03:59 pm
1 Like
I installed version 24 on a PC this morning to test this out. You still cannot create a backup set on anything except the C drive. It sees other drives, including network drives, to select files to back up, but you cannot create a backup set on a USB drive, a ROM drive, or a network drive. This is what this thread is all about. Why would I back up a data drive to the same data drive?
Norton MUST put this functionality back. It is now getting to the point that I have involved a lawyer to monitor this situation because if they shut down support of version 22 and I cannot recover the backups, I will be looking at legal options. As RobertS above has posted, their customer service is shit and this thread has a lot of proof of their negligence.
Norton, you’re on notice. Get it fixed!!
1 Like
Hmm…wonder why my v24 saves backups to my Seagate external drive (D:)
~ again, I don’t know about ROM nor NAS drives.
Just know my old Seagate 500GB external drive works with v24.
24.12.9725 (build 24.12.9725.903)
That’s because you are connecting the drive directly to Windows. Windows recognizes the drive and assigns the drive letter. Norton may be looking at it as a local drive. Network drives on devices that are standalone and mapped are not recognized. Take my word for it. This includes Windows Servers, like I have, and NAS drives. This is what needs to be fixed as it works in version 22 perfectly. I have over a terabyte of data that I backed up using Norton for long term storage and if I can’t get to it, I lose it.
1 Like
Oh Okay…your issue is with NAS. I thought your reference to local meant my local external drive. Thanks for helping me understand your reference to local also means NAS.
Norton reference to local must mean my Windows connected local external drive.
Link to relevant post which I am updating
Hi Everyone,
In the last few moments finished a call with Norton Level 2 and finally they committed to me an update regarding the restoration of ability to perform a local back to a Network Drive that was removed when V24 was rolled out in Nov 2024.
The update is that
The ability to perform a local back to a Network Drive will be restored when Version 25.2 is rolled out.
Version 25.2 is expected to be available by the end of March 2025. …
Lets hope NORTON do what they say they will do
2 Likes
So they have to go to the next full version to fix what they broke. Interesting.
Thank you for the update. Let’s hope it will read existing backup files.
New version 25 seems to work fine so far. Backuping of complete folders including it’s files on local drives (USB, external SSDs) is functioning after withdrawal of 24 version. Back to the roots after jeopardizing Norton’s business seriously
2 Likes
Why these companies never learn?!? It’s really pathetic they messed up big time on this one. I’ve been using 360 for the past 10+ years and this is it for me if they DO NOT bring back local backup option in the next version ASAP!
2 Likes
Hello @Sriks
and by “local backup” … you mean DAS or NAS?
Either. I just need the local backup & restore option to and from my external hard drive. I have 4 laptops on the 360 account and in total they take up about 5TB backup storage
