Choosing VPN Protocol no longer there in the windows 10 install

[Oldasdirt]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Until a few weeks ago, when I needed to enable the VPN, I could choose from different protocols, now I can not. But on the Samsung S21 installation, the different protocols, WireGaurd, Mimic, OpenVPN, & Automatic, are available to choose from. It’s only a few sites I have needed to use Mimic in order to access those sites. Were these options removed for a Windows 10 version? Can I get that ability back in a setting somewhere?

Detailed description:

Product & version number:24.12.9725 (build 24.12.9725.902)

OS details: Windows 10

What is the error message you are seeing?none

If you have any supporting screenshots, please add them:

[bjm]

fwiw ~

• FAQ: Norton VPN products Jan-2025 here
• Configure settings in your Norton VPN product Dec-2024 here

[xjoex]

Norton 360 for Windows and Norton 360 for Android are two completely different pieces of software. The options available in one are not neccesarily available in the other.

In this case there is no mimic option for the VPN under Windows.

[Napoleon]

VPN protocol settings are available for some users, but not for most users in Norton 360 for Windows.
All protocol files are available in the installation folder, but there is no VPN protocol switch.

[Napoleon]

Norton VPN problem: change connection settings option disappeared

I set up Norton on one of my machines a year ago and customized it to my needs. I use VPN all the time and I had to change VPN protocol to “mimic” in the settings of the VPN as only it works normally in my conditions. Recently I set up Norton on a new machine, I went to the VPN connection setting menu and did not see there this option to change the VPN protocol, it is just not there. So the VPN on this machine is not working normally. Does anyone know what this might be related to? Reinstallin…

[bjm]

Hello @Napoleon
What’s your Norton product?
Norton 360?
Norton VPN Plus/Ultimate?
Norton Ultra VPN Ultimate?

Features of Norton 360 here
Features of Norton VPN products here
Learn more about Norton VPN Plus and Norton VPN Ultimate plans here
FAQ: Norton VPN products here

[Napoleon]

There is no mention of a protocol switch anywhere on these links. The files for all protocols are in the installation folder, but many users and I myself do not have this protocol switch in Norton 360 with VPN version 25.3.9983.

[bjm]

@Napoleon

There is no mention of a protocol switch anywhere on these links. The files for all protocols are in the installation folder, but many users and I myself do not have this protocol switch in Norton 360 with VPN version 25.3.9983.

Hello @Napoleon
What’s your Norton product?
Norton 360?
Norton VPN Plus/Ultimate?
Norton Ultra VPN Ultimate?

and what does Norton support say about missing “VPN protocol settings”?

and the picture here with “VPN protocol settings” is from your/whose Norton 360 v25.3.9983?
I do not have “VPN protocol setting” with my Norton 360 v25.3.9983
I imagine Norton VPN Plus/Ultimate users have “VPN protocol settings”.
Is this pic here from Norton VPN Plus/Ultimate?

@Napoleon

All protocol files are available in the installation folder, but there is no VPN protocol switch.

what’s the path to the protocol files?

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Maybe, when Norton VPN Plus/Ultimate were released…Norton removed “VPN protocol settings” from Norton 360 to differentiate their offerings. IDK

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VPN protocols: 7 types and comparisons here

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Norton product branding/offerings/entitlements may vary by geo-location/country & by vendor.

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VPN Protocol Settings is mentioned with Configure settings for your VPN product on mobile devices here

[bjm]

Hello @Napoleon

fwiw ~ as per Norton support:

Norton has removed “VPN protocol settings” from Norton 360 for Windows.
Norton VPN plans are more VPN centric with advanced options…protocol settings and region/state option. Where you can connect with VPN is a specific region/state…via virtual servers.

Norton can’t directly change the subscription. However, Norton can cancel one product and provide new one and transfer the previous subscription days into the new product.

Norton support will escalate my case…so, that Lv2 can explain why some users have & some users do not have VPN protocol settings.

[Napoleon]

This screenshot shows the protocol switch in Norton 360. You don’t have it in the latest version, I don’t, but another user in the same version has the switch. And its presence does not depend on the geographical location, country, language of the antivirus menu and OS… Even with the same subscription, with the same multi-user key and with the same installer with the embedded key from the user with the switch, other users (before him and after him) do not have this protocol switch.

@bjm

what’s the path to the protocol files?

C:\Program Files\Norton\Suite

[bjm]

@Napoleon

This screenshot shows the protocol switch in Norton 360. You don’t have it in the latest version, I don’t, but another user in the same version has the switch. And its presence does not depend on the geographical location, country, language of the antivirus menu and OS… Even with the same subscription, with the same multi-user key and with the same installer with the embedded key from the user with the switch, other users (before him and after him) do not have this protocol switch.

Yes, I’m hearing similar from Norton support agent…and here

Thanks for calling attention to missing VPN protocol settings.

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[Napoleon]

The protocol files and protocol switch are there, but it is not available in the Norton 360 menu.

[bjm]

@Napoleon

The protocol files and protocol switch are there, but it is not available in the Norton 360 menu.

and what did Norton support advise you regarding “protocol settings” not available in the Norton 360 menu

[Napoleon]

Nothing intelligible. First they gave me an installer of the old version 6.5.0.59. After I told them that I needed a choice of protocols, in particular Mimic, they said that the request had been submitted and such a function would appear in the next updates…

[bjm]

@Napoleon

Nothing intelligible. First they gave me an installer of the old version 6.5.0.59.

Oh, I thought you were running Norton 360?
What Norton are you running that is missing VPN protocol settings?

@Napoleon

After I told them that I needed a choice of protocols, in particular Mimic, they said that the request had been submitted and such a function would appear in the next updates…

the next updates for __________?

[Napoleon]

The switch as an option has been around for a long time, but not everyone has it in Norton 360.

[bjm]

@Napoleon

The switch as an option has been around for a long time, but not everyone has it in Norton 360.

and you run Norton 360?
why did Norton support offer you Norton Secure VPN v6.5.0.59?
Norton Secure VPN v6.5.0.59 does not include protocol settings…as I recall.

I do vaguely recall Norton 360 - VPN protocol settings. I do not recall when Norton 360 - VPN protocol settings went missing.

@Napoleon

they said that the request had been submitted and such a function would appear in the next updates…

and the next updates for what will include protocol settings.

[Napoleon]

Norton VPN at the Norton 360 code base. And even all processes from it.

[bjm]

[user6053]

On one of my laptops, I have the protocol settings, and I have found that the only one that works for me is mimic. However, with my new laptop, I do not have the option to change the VPN protocol, as I am using the same system, Windows 11, and the same product key.