Tracking thread for the new version 25.xx release

[SoulAsylum]

FYI!! Norton has released a fix for the backup set dates being incorrect.

Norton Security 25.6.10221 for Windows is now available!

We are happy to announce the release of Norton Security 25.6.10221 for Windows! Norton Security helps protect your Windows computer with multiple layers of protection against viruses, ransomware, spyware, phishing, trojan horses, scam and other online threats as you bank, shop, and post online, and your private and financial information when you go online. As with our previous updates, this version is being released in a phased manner. This update is available in all supported languages. To do…

SA

[majorbuzz]

Big deal!!! Since V24 I have a list of 6 things that don’t work properly. They still don’t; AND I have Norton Level 3 telling me, after they’ve taken my logs 6x since October that they were going to fix these things. I’m holding my breath!!! I’m also holding my breath for an admin to pop by and report something of interest.

[Gribouille342]

Bonjour,

Hier, j’ai reçu la version 25.6.10221 via LiveUpdate. Un redémarrage m’a été demandé.
La mise à jour s’est bien déroulée pour moi.

En revanche, je constate toujours dans l’historique de sécurité, que la “Protection contre les accès à distance” et les “Signatures d’intrusions” se désactivent à l’extinction de mon pc. Je pense que cela fait partie du fonctionnement “normal” de Norton. Je n’espère donc pas de correctif à venir pour cela.

[Gribouille342]

Je partage avec vous tous un bug concernant l’abonnement et les informations liées à l’activation du renouvellement automatique dans l’interface utilisateur.
En effet, malgré le fait que le renouvellement automatique soit activé sur mon compte My Norton, l’interface utilisateur indique que le renouvellement automatique n’est pas activé.

[SoulAsylum]

Good catch!! Looking back over the months long reporting of issues beginning with version 24.xx last September, continuing now to version 2.xx . The case for and obvious need is extremely urgent for a dedicated BETA and its dedicated board where these can be seen, monitored and inclusive in each new build release. It also should state in each release note what issues have been corrected that fall into the “under the hood”. My theory is under the hood is where most of our user issues lie, and, its a touch me not area reserved for marketing or whomever. Great catch.

SA

[Gribouille342]

Oui, je partage votre avis. En effet, je pense que cela apporterait à l’utilisateur plus de clarté dans le “suivi des problèmes”.

[SoulAsylum]

All I just posted this over in the Tech Outpost board. Wondering how or if at all, this is applicable to some of the core issues being seen with the current Norton product model. Given some of the gaming and other issues being seen and more independent processes Norton is using I am giving this one big wink and a possible yes. Your feedback is a must.

Microsoft is moving antivirus providers out of the Windows kernel

Given this is the future of core Windows protections, I have to beg the questions: 1- Is Norton a part of the Microsoft “private preview” partnership? 2 - Is this a part of what we are seeing with the version 24.xx / 25.xx hardening against user intervention settings at the core of current Norton products? Personally, I am hoping the answers to both questions are an astounding YES, for the benefit of end users and A/V vendors alike. A/V has zero reason to have total access to every aspect of …

SA

[Pegasushunter]

Es passiert mit Norton und Gen Digital das selbe wie mit Anderen Herstellern.
Die Kunden werden gemolken, so lange wie möglich. Die Manager von Gen Digital wissen überhaupt nichts von Euren Protesten hier im Forum, da es sie schlicht einfach nicht interessiert.
Und wenn die Kuh fertig gemolken ist und Symantec kurz vor der Insolvenz ( wie damals), dann wird es wieder vernünftig zurechtgebogen, bis die Abozahlen wieder steigen und die dann wieder gierigen Besitzer fangen das Melk-Gemetzel von Vorn an.
Ich nutze nur noch Windows Defender, 9 von 10 Norton Lizenzen sind schon deaktiviert, die 10.te lässt die Person auslaufen. (die läuft an meinem Geburtstag aus, wenn dass kein gutes Omen ist) Dann wars das mit Symantec, nach über 15 Jahren Dauernutzung. Nicht mein Problem

[kencl]

Just received the update to 25.6.10221. As per all previous updates, I re-enabled NetBIOS over TCP/IP to check if the UDP (17) bug is fixed. Of course it isn’t - Security History immediately flooded with multiple UDP (17) firewall reports. NetBIOS over TCP/IP now disabled again, pending 25.7, which, no doubt, will also not fix it.

[antony_magnus]

Hey Soul Asylum,

Just letting you know that I seem to be having problems with the 25.6.10221 (build 25.6.10221.939) U.I version1.0.97 on windows 11 pro version 24H2 O.S. build 26100.4484..Seems every time I open the UI I get this..

Been happening awhile then the Norton 360 for Gamers takes forever to load, literally. NO ERROR|S

[Brocktoon]

@antony_magnus

Hey Soul Asylum,

Just letting you know that I seem to be having problems with the 25.6.10221 (build 25.6.10221.939) U.I version1.0.97 on windows 11 pro version 24H2 O.S. build 26100.4484..Seems every time I open the UI I get this..

Been happening awhile then the Norton 360 for Gamers takes forever to load, literally. NO ERROR|S

I’m running Win 10 22H2 and been having issues since the install of 25.6.10221. I was noticing my fans revving up and Norton using near 100% of my CPU on the task manger at random times. I was unable to open the Norton UI, couldn’t shut down via Task Manager and had to force shut down my computer.

As of today, I noticed that when Norton tried to run live update, Norton would freeze giving the spinning circle like your pic. I was easily able to reproduce by trying to manually run live update. The UI would freeze and live update would never compete, and I could not shut down my computer.

Trying to run a repair via the troubleshooting tab also caused the the UI to freeze with the spinning circle.

I finally decided to run a remove/reinstall which appears to have fixed the issue for now. No telling if the issues will come back tomorrow or in the future.

This all started after the update to 25.6.10221

[SoulAsylum]

Thanks for the post back. I haven’t had the free time to get to my one device with the latest release to verify a few things today. Been a busy bee, promising that I will ASAP and post back what I can determine.
In the meantime can all of you verify that you don’t have any Windows Updates waiting to be installed and that Windows Defender periodic scanning is NOT set to on.

SA

[SoulAsylum]

It would appear that whatever release that may have came yesterday made things even worse than without it:

Norton 360 crash upon updating

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: Norton 360 crashed when updating Detailed description: July 7, 2025 - routine Norton 360 update - updating stuck several minutes, spinning wheel – closed screen, retried, same result – shut down PC, reboot, all Norton windows were blank white with spinning wheel - closed rebooted again, same result - had to download and run Norton Rem…

SA

[SoulAsylum]

Another thread we need here so devs can review it:

CPU at 100% running Norton but I did not request it Had to restart as it runs for hours

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: Detailed description: Product & version number: OS details: What is the error message you are seeing? If you have any supporting screenshots, please add them: This has happened 3 times in the last few days, one time I let it go for 11 hours and had to shut down. Task manager shows Norton on top

SA

[AndyTreutel]

thank you so much for great information

[SoulAsylum]

Linking more customer threads here for the Norton team to review.

Norton notifications after reboot

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: Annoying pop-up after every reboot Detailed description: After each reboot I get a pop-up window in the bottom right corner which says “Connected to new network”, “Firewall is protecting you on Unidentified network.” Sometimes it changes the network to Public, sometimes it stays Private. I have a desktop which wired into the internet. T…

Norton notifications after reboot

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: Annoying pop-up after every reboot Detailed description: After each reboot I get a pop-up window in the bottom right corner which says “Connected to new network”, “Firewall is protecting you on Unidentified network.” Sometimes it changes the network to Public, sometimes it stays Private. I have a desktop which wired into the internet. T…

Norton use since 5 days 100% on my windows PC

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc. Issue abstract: The Norton process use neary 100 % CPU Norton Gui cannot open. process come not to an end. No activity on Disk or network. Detailed description: Reboot change nothing. OS details: Windows 8.1 What is the error message you are seeing? no error

Norton blocking SSL connections - why?

Detailed description: Norton 360 has suddenly blocked connections to any Usenet server using an SSL connection. The only way I can download from Usenet is to disable SSL. Product & version number: Norton 360 v24.9.9452 (build 24.9.9452.879) OS details: WIndows 11 What is the error message you are seeing? Any usenet program I use I get an SSL connection error example below taken from log of Newsbin Pro. Get similar error from other Usenet programs. [10/14 00:44:31] ERROR news.eweka.nlSSL …

SA

[SoulAsylum]

Ok everyone!! New version release just announced. Version 25.7.10308. Please let the thread followers know what, if anything changed for you so that we can annotate that going forward.

What’s new in Norton 25.7.10308?

• Bug fixes for the below issues:

  • "The interface was unusable on 4K PC Monitor - [Thread1], [Thread2], [Thread3]
  • This is a compromised network" alert appears on the safe network - [Thread1], [Thread2]
  • Although there is an active internet connection, running LiveUpdate shows “You are offline” error - [Thread1], [Thread2], [Thread3]

• Other minor bug fixes and under-the-hood changes

Norton Security 25.7.10308 for Windows is now available!

We are happy to announce the release of Norton Security 25.7.10308 for Windows! Norton Security helps protect your Windows computer with multiple layers of protection against viruses, ransomware, spyware, phishing, trojan horses, scam and other online threats as you bank, shop, and post online, and your private and financial information when you go online. As with our previous updates, this version is being released in a phased manner. This update is available in all supported languages. To do…

SA

[frugalfreak]

Too Little, Too Late

I’m Leaving Norton after Decades, They burnt my loyalty, The Gen Digital Ownership, Advertising, Nagging, And change to the software using Avast engine, And going cloud only and forcing their VPN over user’s choice leaves me with a horrible disgust I can’t ignore. I got 140 days left, After that I’m done, Good Riddance Gen Digital, You earned this disgust.

[kencl]

It’s deja-vu time. You all might recognise these words from about 100 posts back in this thread, when I received the 25.6 update:

Just received the update to 25.7.10308. As per all previous updates, I re-enabled NetBIOS over TCP/IP to check if the UDP (17) bug is fixed. Of course it isn’t - Security History immediately flooded with multiple UDP (17) firewall reports. NetBIOS over TCP/IP now disabled again, pending 25.8, which, no doubt, will also not fix it.

Also noticed a few minor changes have crept in the past few days, prior to receiving the update. Some of the pop-up windows, like the Scan Complete notification and Network is Compromised warning on boot-up (because my network is set to Private, not Public), have changed in size and/or shape.

[SoulAsylum]

Remove post per Admin request.

SA