Refund

[THOMAS_KAKOULIS]

I can’t contact to refund my subscription. 2 days after the fail payment and cancel the subscription the took money for year activation. how can i refund?

[bjm]

@THOMAS_KAKOULIS

I can’t contact to refund my subscription. 2 days after the fail payment and cancel the subscription the took money for year activation. how can i refund?

Hello @THOMAS_KAKOULIS

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here

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• Norton Cancellation and Refund Policy here
• FAQ: Norton subscription and renewal here
• Learn more about your automatically renewing subscription here

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• How to request a refund for an annual renewal fee here

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.

• Stop your Norton subscription from automatically renewing here

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

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Please review: How-To Contact Norton Support
Please post your progress.

[bjm]

Contact Norton Support → https://support.norton.com/sp/en/us/home/current/contact
Note: Norton Support access/presentation may vary.
Note: The idea is to get past Norton presets & bots…click any presets.
Try to find Get help or Need more help? or Contact us

Note: type “agent” three times to reach = human agent

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Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

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[bjm]

Hello @THOMAS_KAKOULIS
Please post your progress.

[user9569]

@bjm

Contact

I tried this just now then it landed me back to the home page where i need to key in my username and passwod, then the two key factor authentication code again which i cannot received

[bjm]

@user9569

I tried this just now then it landed me back to the home page where i need to key in my username and password, then the two key factor authentication code again which i cannot received

can you Verify your email address?

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are you using WiFi or Data? try Data if you’re using WiFi
are you United States?

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try using faux email address…and try Continue as Guest

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

[user9569]

@bjm

can

In fact i tried email verification, but after that it will always go back to sms verification. I tried from both my iphone and laptop. It is still the same.

[user9569]

@bjm

States?

``

I tries both wifi and data too. I am from Malaysia.

[user9569]

@bjm

try

I tried that. I log in as guess with apple id. Anything i can do from there?

[bjm]

@user9569

In fact i tried email verification, but after that it will always go back to sms verification. I tried from both my iphone and laptop. It is still the same.

@user9569

I tries both wifi and data too. I am from Malaysia.

@user9569

I tried that. I log in as guess with apple id. Anything i can do from there?

and you don’t have 2FA backup codes ?

Don’t try signing In…just get to support via Continue as Guest

Edit: does Continue as Guest require “sms verification” ?

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• Set up Two-factor authentication for your Norton account
• Message: “Your Norton account is temporarily locked due to too many failed login attempts…”
• Fix problems when choosing a different method does not work in Two-factor authentication
• Fix problems with not receiving SMS or voice codes for Two-factor authentication
• Error: “You have exceeded the number of allowable attempts to verify the security code. Please try again later.”

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[bjm]

Hello @user9569

[user9569]

@bjm

Hello

Hi, I managed to chat with a real human through one the of the link you shared. Apparently they stop sending 2FA in Malaysia. There is nothing they can do about my account hence they transfer my subscription to a new account for me.

Thanks a lot for your help. I really appreciate it.

[bjm]

@user9569

Hi, I managed to chat with a real human through one the of the link you shared. Apparently they stop sending 2FA in Malaysia. There is nothing they can do about my account hence they transfer my subscription to a new account for me.

Thanks for sharing your progress.